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Flyzoo Hotel - Alibaba

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Flyzoo Hotel - Alibaba

Hollywood Deluxe with Balcony
Exterior
Restaurant
Lobby
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121
  • Hangzhou Tower Shopping Mall
    11 min walk
  • 浙话艺术剧院
    10 min walk
  • Wulin Square Station
    7 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    38 min drive

Room options

View all photos for Hollywood Deluxe King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe King

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Grand King

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Deluxe Twin

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe Twin

  • 36 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Hollywood Deluxe with Balcony

Hollywood Deluxe with Balcony | Terrace/patio

Hollywood Deluxe with Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

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Exterior

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Air conditioning
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4.4 out of 5, Excellent, (40)
The price is AU$87
for 1 room
includes taxes & fees
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About the area

Hangzhou

With a stay at Flyzoo Hotel - Alibaba in Hangzhou (Gongshu), you'll be within a 5-minute drive of Wulin Square and West Lake. .This luxury hotel is 2.3 mi (3.7 km) from Zhejiang University Yuquan Campus and 4.2 mi (6.7 km) from Xixi Wetland Park.

What's nearby

  • Hangzhou Tower Shopping Mall - 11 min walk
  • Wulin Square - 13 min walk
  • Hangzhou China Silk Town - 3 min drive
  • West Lake - 3 min drive
  • Zhejiang University Yuquan Campus - 4 min drive

Getting around

  • Wulin Square Station - 7 min walk
  • East Railway Station - 16 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪映山会馆 - ‬1 min walk
  • ‪绿茶 - ‬1 min walk
  • ‪天目山庄 - ‬1 min walk
  • ‪杭州方辰纺织有限公司-业务部 - ‬1 min walk
  • ‪杭州采泰装饰监理有限公司 - ‬1 min walk

About this property

Flyzoo Hotel - Alibaba

Luxury hotel connected to a shopping center in Gongshu with 3 restaurants
Flyzoo Hotel - Alibaba offers 289 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 289 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a ballroom, and a vending machine.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Flyzoo Hotel - Alibaba has 3 restaurants on site.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 98 for adults and CNY 49 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Shopping centre

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Lockers available
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service

Business services

  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Iron/ironing board (on request)
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 98 for adults and CNY 49 for children
  • Self parking fee: CNY 60 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting concept, but still experimental
If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond robotic. Great!
Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Takayuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is out in nowhere (false advertisement)
I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

wonjun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
주플라이 알리바바 인근 비즈니스
트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020

10/10 Excellent

Chao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020

10/10 Excellent

Walaipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019