6/10 Okay
Tracy
Travelled with partner
4 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in a wonderful location for pretty well everything including the train station to zugspitze and the ski jumping, the old town and local area as well as wonderful walks in the mountains. The hotel serves lovely breakfast and the restaurant staff were friendly . Sadly I felt the staff on reception and doing the rooms seemed unhappy or at least they didn’t engage openly with hotel patrons unlike other hotels we stayed in on this trip. I was initially asked for feedback on checkin by Expedia and i gave it a middle score because when we arrived we were told we could not eat in the restaurant for that day or the next because of new year - no smiles no welcome - and when we got to the room there was a toilet brush down the toilet and what seemed like incomplete room finishing . Because of this feedback Expedia must have sent it straight to the hotel with our room number as they asked me about it and apologised kindly leaving a note and Prosecco in our room which was lovely. We had the most beautiful view of the mountains from our room balcony which was a big plus. They were very busy over new year and perhaps this is why staff seemed less welcoming in the main areas of the hotel on frequent occasions the staff would get in the lifts to get around the hotel while guests were waiting (just a small but effective lift) - including who I assumed was the manager . Our room was frequently short of various basics like tissues, toilet rolls, bath mats - must be new year!
Tracy
Stayed 4 nights in Dec 2024