4/10 Poor
Sonya
Travelled with partner
18 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No service no spa time. It is an additional charge to use the spa steam room, sauna or whirlpool, even as a resort guest, that fee is on top of the resort fees. Gen the lady working the spa counter was extremely unpolite when I was able to discuss with mgmt and be allowed to go into a basically vacant space as there were literally only 12 to 15 cars in the parking lot during our stay. She didn’t offer me a robe and tersely reminded me to be mindful and use the clock on the wall for my one hour limit. However Joslynn, Diasi and Yanilla were some of the nicest young ladies that made my birthday visit very special.
Problem # 2
If you book on a third-party app, like Expedia, make sure upon check-in, you go to the front counter and verify everything on your receipt to get the amenities for which you have paid. Marriott Westin will tell you none of the items that you pay for on Expedia have transferred over onto the hotel‘s website. And you will have to stand at the front counter to contact Expedia (good luck finding their phone number without googling it) and have Expedia speak with someone at the hotel.
And finally, problem # 3
At check out, the bellhop room was locked, therefore we could not get a luggage cart. No one at the front desk has access so we wound up carrying all the bags down by ourselves.
I cannot imagine being there during a busy crowded summer season if the service was this bad with so few people to actually service I imagine hotel is god-awful when full.
Sonya
Stayed 3 nights in Jan 2025