6/10 Okay
Ray
Travelled with family
20 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
Only 2 redeeming features were day staff and walkable to MTR.
Night staff - so rude and surly! Same 2 staff each night during my stay. Large group of us travelling so we’d often hang out in the communal area on level 3 after each day of activities. Both staff would use their shift to sleep! I understand night shifts can be tiring but to be so fully asleep that we, as guests, we have to open the door to new arrivals is a joke. Even when we let people in, they’d wake up the staff for them to tut in annoyance. They would not speak a single word and simply point guests to a tablet to speak to someone online. In one instance, the male staff member on nights was visibly annoyed that our group was keeping him awake. He left the desk, for an hour! Again, we had to let guests in but didn’t know where he was. Turns out, he’d locked the toilet and was inside sleeping!!
Room - I expect a small room in HK as space is at a premium but wow, small! Double bed had no space to get to the far side and there was no storage so we were falling over suitcases. 1 leg of the bed was broken on arrival, it was fixed to then break again. Fridge was under the countertop in the room but under so far you had to get on your hands and knees to reach it. The door also opened the wrong way to where it was placed.
Cleaning - aware that English may not be the first language or staff may not speak English at all but when they knock and you say no, perhaps come back? No, they walk in regardless.
Ray
Stayed 7 nights in Oct 2024
