The hotel staff was friendly, helpful and accommodating... Initially there was a slight mix-up about our room, and we were given a room with only 2 beds (1 full and 1 twin) though we booked a room with 1 full and 2 twins online. When I approached the desk clerk to request a different room he was quick to try to help and called over the manager (who speaks English) to help as well. In the end we were given a room with enough beds for our family and the manager went above and beyond to make sure we were happy. There are at least 3 dining venues on-site, and we chose to eat at the "Roof Top" restaurant which once again was clean, friendly has a beautiful mountain view and the food was good too. The breakfast was as expected including the standard Turkish Khavalti fare with eggs, bread, cheese, fruit, yogurt, tea, coffee, juice and much more. This was a 1-night stay so we didn't have time to take advantage of any of the many other on-site amenities such as the pool or spa, so I can't comment on the quality or service there. Overall I would recommend the hotel, and would come back again.