1. I was early for checking-in (11am; from Bandung after a 5-hr drive) and Front-desk staff, Chita told me that there was no room at that moment. I asked her to help me find a room as I have a meeting at 1pm and need to freshen up. She just looked at me blankly, no empathy at all. She did not even bothered to check with housekeeping for any availability.
2. After waiting for 30mins, I was given a windowless room. The room was so small that I would be surprised if no one gets clusterphobic. I asked for a change of room
3. The second room (I booked a deluxe --- supposedly to be bigger that classic) is as small, considering the price that i paid for it. Its neighbouring hotel, Neo, presents a much better room size with much better sunlight, at a reasonably LOWER PRICE.
The toilet so crampy that sitting on the toilet bowl becomes difficult. The sink is small and the corner is probably 1ft x 1,5ft in area.
The lighting switch is far from the bed forcing tenants to get up in order to operate it.
4. My breakfast experience was a little better. Not much variety, just reasonable. The staff, Donny, was empowered and have initiative.
Overall, I was utterly disappointed would readily change its name from Amos Cozy to Amos Lousy Hotel.