8/10 Good
C.S.
Travelled with partner
24 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I used to stay at Holiday Inn at various locations. All my previous stay were always satisfactory. I have also booked Holiday Inn Times Square, NYC in Sep 2024.
The Holiday Inn City Center JB conditions looks new to me. Check-in and check-out was smooth. However, this time round we were disappointed on the bed fitting and the shower robe towel. At 11:30pm, we noticed that the shower robe towel was not cleaned and it looked like someone has used it before and not washed. When we were about to get into the bed, We noticed that all the pillows, bedsheet have a oily smell. It is obvious that the pillow case and the bedsheet were not changed. We called front desk and they sent the staff to get them changed within reasonable time. I should say the service and response time to rectify the issue is acceptable. However, this incidents should not have happened in the first place. We are disappointed as we trusted the name Holiday Inn that we have great experience in the past. That is also the reason that I always book my hotels with Holiday Inn. I hope this is a one time incident as I will be staying at Holiday Inn in Phoenix, US and also in NYC in Sep 2024.
C.S.
Stayed 1 night in Aug 2024