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The hotel's setting on the edge of a lake that is a magnet for wildlife is fabulous, the views are amazing. The service was wonderful, with all the staff being charming and helpful. We were particularly impressed by the hotel driver who took us to Sigiriya and then onto our next stop in Kandy.

This was amazing - the property is beyond beautiful and the staff is so nice so warm so efficient we loved every minute of our stay

This was one of the most friendly hotels that we have stayed in for a long time. All of the staff seem to have a genuine interest in making sure that we had a good time and made the most of our stay in Sigiriya. They also organised a couple of trips for us - to Polonnarua and an elephant safari. The first of these was a fascinating day visiting a former capital of Sri Lanka and the second was an afternoon seeing more than a dozen different herds of elephants, some of them just a few metres away from us. Both of these trips were excellent value. However, what makes this place Extra Special is certainly the friendliess of the staff. And the home-cooked food is also of excellent quality. For such a warm welcome this place is very good value and highly recommend recommended

Waiting on their staff at check in and check out was far too long. They need to revise their system. Too many people doing nothing but waiting for the ONE person who could do it. The place itself is incredibly beautiful -- really. Great pool and great view.

Terrible conditions in the room. There were bugs, old towels and torn bed sheets. Did not have adequate hot water. Faucet controls were falling off. One of two air conditioners was not working. Pool was not usable, the water was cloudy. This property should be delisted from hotels.com.

The perfect location for staying in Sigaraya. Great restaurant for breakfast and lunch and room was really nice.