4/10 Poor
Aaron
Business traveller
19 Jan 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice room but poor hospitality and setup
The hotel room itself is decent, the bar/restaurant area looks ok, the room was nice maybe getting a little dated. Now:
1. I walked in and the guy who was the valet was throwing back a beer, presumably while on duty. Not sure that's good.
2. There is a very inconvenient parking situation and parking is expensive. There were other customers upset about this too. You can't easily access your vehicle if you need it once you check in, so you have to completely unpack your stuff. You have to valet. If you're planning on staying close to crown Ctr for business, unpack your car or you'll have to call valet to get your car for you like at a resort. The staff was a bit confused and didn't know the necessary details about parking, they need to fix how they advertise their parking.
3. There aren't many restaurants around within walking distance but the food selection in the lobby is HORRIBLE. The homeboy at front desk suggested I take a hike to the local Dollar General and get some microwaveable stuff. This is a fixable problem, they're just being too lazy to fix it.
4. There are TWO Hotel Indigos in this area, within blocks of each other, so make sure you pay attention to the one you're staying at. If you just ask your phone to take you to the hotel, you'll have to park (at cost) go into the hotel, and then find out that you've just wasted 45 minutes of your life and $5 to park.
I feel like the staff may be learning, but management has a ways to go here. Again, the proper
Aaron
Stayed 1 night in Jan 2025