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Grandhotel Pupp

5.0 star property

Photo gallery for Grandhotel Pupp

Exterior
Indoor pool, open 8:00 AM to 9:00 PM, pool loungers
Premier Suite front view (Wellness access) | View from room
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub

Explore the area

Map
Mírové námestí 2, Karlovy Vary, 360 01
  • Hot Spring Colonnade
    ‪7 min walk‬
  • Mill Colonnade
    ‪9 min walk‬
  • Elizabeth's Spa
    ‪6 min drive‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪11 min drive‬

Room options

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access)

Premier Room front view (Wellness access)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access)

Superior Room front view (Wellness access)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access)

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Modern Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room forest view (Wellness access)

  • 25 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Modern Studio forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio forest view (Wellness access)

  • 41 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room front view (Wellness access)

  • Sleeps 2
  • 1 King Bed

View all photos for Modern Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room front view (Wellness access)

  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Modern Studio front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio front view (Wellness access)

  • 41 sq m
  • River view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access)

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Similar properties

Front of property

Luxury Spa Hotel OLYMPIC PALACE

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (168)
The price is AU$391
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Luxury Spa Hotel OLYMPIC PALACE

About the area

Karlovy Vary

With a stay at Grandhotel Pupp in Karlovy Vary, you'll be within a 5-minute walk of Diana Cable Car and Karlovy Vary Museum. .This luxury hotel is 0.1 mi (0.2 km) from Karlovy Vary Municiple Theater and 0.7 mi (1.1 km) from Church of St. Mary Magdalene.

What's nearby

  • Hot Spring Colonnade - 7 min walk - 0.6 km
  • Mill Colonnade - 9 min walk - 0.8 km
  • Diana Lookout Tower - 14 min walk - 1.2 km
  • St. Peter and Paul Orthodox Church - 15 min walk - 1.2 km
  • Elizabeth's Spa - 6 min drive - 4.1 km

Getting around

  • Karlovy Vary Station - 6 min drive
  • Vaclav Havel Airport (PRG) - 97 min drive

Restaurants

  • ‪Café Pupp - ‬1 min walk
  • ‪Café Elefant - ‬3 min walk
  • ‪Atlantic - ‬5 min walk
  • ‪Grandhotel Pupp - ‬1 min walk
  • ‪Goethe's Beer House - ‬3 min walk

About this property

Grandhotel Pupp

Luxury hotel with 2 hot tubs and a full-service spa
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

Guests under 3 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 228 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by Grandrestaurant Pupp, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Karlovy Vary? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grandrestaurant Pupp - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bechers Bar - This cocktail bar specializes in international cuisine and serves dinner only. Open daily.
Club Mala Dvorana - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
Cafe Pupp - This café specializes in international cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 20 per night)
  • Valet parking on site (EUR 20 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: EUR 22 for adults and EUR 15 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Grandrestaurant Pupp
  • Bechers Bar
  • Club Mala Dvorana
  • Cafe Pupp

Things to do

  • 2 hot tubs
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (12917 square feet)
  • Meeting rooms - 5

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in room
  • Low-height worktop and sink

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.
This property’s mandatory gala dinner fee on December 31 includes 2 persons in all rooms. The listed gala dinner fee is required per person for guests exceeding this number in all rooms.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 190
  • Christmas Eve (24 December) Gala Dinner per child: EUR 190 (from 3 to 18 years old)
  • A tax is imposed by the city: EUR 1.99 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 15 for children
  • Self parking fee: EUR 20 per night
  • Valet parking fee: EUR 20 per night
  • Pet fee: EUR 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 3 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Grandhotel Pupp Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 621 out of 910 reviews
Rating 8 - Good. 192 out of 910 reviews
Rating 6 - Okay. 60 out of 910 reviews
Rating 4 - Poor. 26 out of 910 reviews
Rating 2 - Terrible. 11 out of 910 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Marina Del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great location
Stayed 5 nights in Dec 2024

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hotel! The architecture inside and out is superb. The hotel and local area look spectacular with the Christmas season decorations!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ausra

Stayed 4 nights in Nov 2024

6/10 Okay

Rena

Liked: Cleanliness, staff & service, amenities
Overall it's a architectural beautiful hotel, it's close to many restaurants, shops and landmarks and has a gorgeous spa with very friendly staff. Was at the spa for my birthday and hotel provided an adorable Happy Birthday desert. However; * there was only 1 electrical plug in the bedroom (not close to the desk, not near the bathroom, not near a nightatand) so you have to request an extension cord from the front desk to drag the cord around the room for various power needs. *Shower stall is very small so bruised up elbows trying to wash my hair. *Access to spa (pool/sauna/hot tub/salt room) while beautiful are only open till 9pm, which is also when pretty much everything in town closes. Feedback: the pool hours really should be later to allow for downtime to be spent there. *The room was always 24.5 degrees, no matter what i set the thermostat to it remained that temperature, so I had to keep the windows open the whole duration of my stay to keep the room any cooler.
Stayed 6 nights in Nov 2024

8/10 Good

Hatem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, but having pets in oublic areas such breakfast restaurant is unacceptable ! Grand restaurant should pay more attention to clients' s wishes !
Stayed 4 nights in Nov 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, room comfort
Hotel event stay
We spent one night at the hotel while traveling to attend the concert celebrating Smetana's 200th birthday, which was organized by the hotel. The event was well-prepared and held to a high standard. We enjoyed coffee at Pupp and dined at the restaurant Nova Dvorana. Unfortunately, we could not try the Grand Restaurant as it was fully booked, so I recommend making a reservation in advance. The staff was very welcoming and attentive. We stayed in an "old-style" room, which is in need of some refurbishment. For example, the room lacked a USB connection for charging devices, and the bathroom had a somewhat outdated design. However, everything was clean and well-maintained.
Stayed 1 night in Nov 2024

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Shereen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was unable to accommodate a late checkout request, and I found the spa area darker and not to the level expected. Overall, a good experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary, Evansville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Could add 6inches to the shower curtain to reach the tub
Stayed 3 nights in Nov 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service
THE worst customer service that I’ve ever experienced. The room that they put us in looked nothing like the photos and much smaller. They insisted that this was the same price range. When I asked whether there are other rooms, the front desk staff was really reluctant, but the hotel was empty since it was on a Monday, during slow season. The second room that he took us to, was what we booked online, so the room was available this whole time! When we went back to grab our luggage from the other room, came back downstairs to front desk, the staff accused us of stealing the bath robes. I asked what bathrobes? Do you see any bathrobes on me? Plus, why the heck would I take any bathrobes? We’re staying here for two nights and we’re just moving from one room to another? We also had staff escorting us this whole time. It was an awful accusation and we didn’t receive any apology. We were stuck in the elevator for about 5 minutes. We banged on the door, but no one answered. The elevator could take us up and down but the door wouldn’t open. We took the elevator back down to lobby, banged on the door, finally the staff came and opened for us. Again, absolutely 0 apology. In fact, during our two day stay, we were never acknowledged by the staff when we walked by front desk. We booked massages and facials for two days. The massage was awful, honestly the worst. So I called to cancel the facial for the next day. They still charged me even though I cancelled within 24 hours.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for years evwry time i am in Prague.. There is no better hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Montel

Stayed 3 nights in Oct 2024

10/10 Excellent

Ismary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel with best food and amenities. Good service and friendly staff.
Stayed 10 nights in Oct 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service
Spa was wonderful - l breakfast was absolutely outstanding hospitality, charming. Walkable to shops! Restaurants. Parking was easy! Will definitely stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Stayed 2 nights in Oct 2024

10/10 Excellent

Yevheniia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay always!
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great place. Our room was a corner room overlooking the river and town. Five yes five windows. Restaurant meal was great. The buffet breakfast one of the best. Difficult to get there by car if you don’t know but it we mastered the other side of the river and arrived . Great location we got what we paid for Well done grandpupp
Stayed 3 nights in Sep 2024

8/10 Good

PEDRO A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and stately
Beautiful stately hotel in a great location, Very large beautiful rooms and fantastic service. Really great breakfast
Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Spacious and comfortable rooms. Exceptionally clean and great breakfast.
Stayed 7 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nearly perfect!
Stayed 2 nights in Sep 2024