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Hotel Marroad Karuizawa

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Marroad Karuizawa

Bar (on property)
View from property
Restaurant
Vending machine
Twin Room, Non Smoking

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Karuizawa Ohga Hall
    4 min walk
  • Karuizawa New Art Museum
    6 min walk
  • Karuizawa Prince Shopping Plaza
    12 min walk

Room options

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Japanese-Western Style Room, Non Smoking

  • 38 sq m
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

Similar properties

Room

Tokyu Vacations Karuizawa

Kitchen
Parking included
Free WiFi
Air conditioning
4.8 out of 5, Exceptional, (4)
The price is AU$261
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Tokyu Vacations Karuizawa

About the area

Karuizawa

With a stay at Hotel Marroad Karuizawa, you'll be centrally located in Karuizawa, within a 5-minute drive of Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. .This ski hotel is 0.2 mi (0.3 km) from Karuizawa Ohga Hall and 0.3 mi (0.5 km) from Karuizawa New Art Museum.

What's nearby

  • Karuizawa New Art Museum - 6 min walk
  • Karuizawa Prince Shopping Plaza - 12 min walk
  • Old Karuizawa Ginza Street - 14 min walk
  • Karuizawa Prince Hotel Ski Resort - 16 min walk
  • Hoshino Onsen Hot Spring - 6 min drive

Getting around

  • Karuizawa Station - 11 min walk

Restaurants

  • ‪中国料理榮林 - ‬8 min walk
  • ‪アトリエ・ド・フロマージュピッツェリア - ‬7 min walk
  • ‪カスターニエ - ‬7 min walk
  • ‪武田そば 風林茶家 - ‬7 min walk
  • ‪旦念亭 - ‬10 min walk

About this property

Hotel Marroad Karuizawa

Ski hotel with a free shuttle to the slopes
Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 41 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Treat yourself with massages, body treatments, and facials. After a day on the slopes, you can enjoy onsite recreational amenities such as bicycles to rent. This Art Deco hotel also features complimentary wireless internet access, concierge services, and ski storage. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
FONTAINE - This bar serves light fare only.
LUMIERE - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking on site
  • Height restrictions apply for on-site parking
  • Free local area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 2530 for adults and JPY 1320 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bike rentals

Family friendly

  • Cots/infant beds (surcharge)
  • Free area shuttle
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Free bottled water
  • Free minibar
  • Fridge

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are available for JPY 2000.0 per stay

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1320 for children
  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Hotel Marroad Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 67 reviews" "
Rating 8 - Good. 26 out of 67 reviews" "
Rating 6 - Okay. 7 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Stayed 5 nights in Apr 2023

6/10 Okay

CHAN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Generally Great
Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing & enjoyable
The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018

10/10 Excellent

Jason, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place big room with twin bed and tatami
Hotel staffs are very helpful but restaurant choice less

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a large family
Hotel offers a shuttle to Karuizawa Ski resort which is convenient. No restaurants within walking distance though the shopping plaza across the ski resort has many restaurants. Free parking was a plus and large room was great.

8/10 Good

HUNG, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Environment , location and facilities
It is about 15 min. walking from the JR station. You may contact the Hotel for free transport from and to the Station. Environment is good and quiet, no shops or restaurant nearby.

8/10 Good

ai

Travelled with family
Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023

8/10 Good

あつこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

MUNEMASA

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

まさよし

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Shun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

YUJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切な対応に大満足。
価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022

10/10 Excellent

satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで広く快適
部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021

6/10 Okay

NOBUAKI

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2021

8/10 Good

Isao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

yoko

Travelled with family
階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020

6/10 Okay

YASUHIRO

Business traveller, Travelled with group
Liked: Cleanliness
深夜に食べるものがない
軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020

10/10 Excellent

kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
旧軽中心にロケーション
軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020

10/10 Excellent

I Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

SAU FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019