6/10 Okay
gary
3 Nov 2024
Disliked: Staff & service
Property was OK but misrepresented. Maybe my fault for not investigating.Only boat transport, inconvenient .Staff was young, inexperienced and although very cordial just not trained in hospitality especially for a 5(?) star hotel.A lot of moving parts that were not explained to me, the staff pushed me into the app which was far from seamless for me(senior not terribly computer savvy), room size was not represented correctly , there was much of the room outside as an enclosure, not in the actual room.TV not always working,..Small blood stain on my sheet , food not bad but limited as was alcohol selection, beach OK but not Phuket pristine,Overall for a younger crowd who Iare looking for a secluded getaway. Not for a senior couple who wants a little more selection,convenience and graciousness.
gary
Stayed 3 nights in Oct 2024