Service is great here. The staff are beyond friendly at the desk, bar, and restaurant. Convenient location, about 15 minutes to Old Town and 8 minutes to the Jewish Quarter.
Couple of items to keep in mind that may not make your stay 10/10: Sharing a room is 2 barely twin-size beds that are inches away from each other, remember to slide the shade closed from outside the bathroom so that you aren't watching your friend on the toilet, and the prices at the hotel are considerably higher when compared to other bars and eateries (also they add a service charge which is basically a tip, to everything).
Krakow is a great city with a ton of things to explore and places to eat. Everyone is pretty friendly and with Google maps it is super easy to get around. For car service, Uber works there and there is also an app called Bolt.