1. Telephone system doesn't work
2. There is no air-condidtion inside the room but the electronic fan can be provided upon request, however, we don't know until we get this information from the tour guide
3. The power supply shutdown for half an hour in night time, and service center doesn't update us the status when the electricity can be resumed.
4. The electronic key system doesn't work, we ask for the replacement of the key, and reception keep saying that the key is valid.
5. We used their laundry service, but we have to get back the clothes by ourselves without delivering to the room.
6. We booked the room through hotels.com, but they cannot find the booking record when we checkin in the counter.