Anvaya Beach Resort Bali: A Mixed Bag of Experiences
Anvaya Beach Resort Bali offers a few positive aspects. The food is delicious, and the property is well-maintained, boasting clean and spacious rooms. The swimming pool is also a nice feature. However, the service provided by the staff is a significant letdown. Reception and operator staff lack professionalism and helpfulness, which can significantly impact the overall guest experience. Additionally, the beach area is unclean, which is disappointing for a beach resort.
One particularly troubling incident for our family with a 6-month-old baby when air conditioning unit malfunctioned. Despite request, the issue could not be addressed, resulting in a highly uncomfortable stay. The subsequent room change process was poorly managed, adding to the family's stress and frustration. The lack of empathy and professionalism displayed by the staff during this ordeal was disheartening.