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Santa Catalina, a Royal Hideaway Hotel

5.0 star property

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Rooftop terrace
Outdoor pool, open 10:30 AM to 5:30 PM, pool umbrellas, pool loungers
Point of interest
Terrace/patio
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available

Explore the area

Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Doramas Park
    ‪1 min walk‬
  • Port of Las Palmas
    ‪8 min drive‬
  • Las Canteras Beach
    ‪8 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪34 min drive‬

Room options

View all photos for Junior Suite (Premium | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium | 1A1C)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe | 1A1C)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite

  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Family)

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium)

  • 33.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe)

  • 33.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

  • 23.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 46.3 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room ((Family) 2 Adults + 1 Child)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room ((Family) 2 Adults + 1 Child)

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Superior)

Deluxe Room (Superior)

Deluxe Room (Superior)

  • 23.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (1A1C)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$230
for 1 room
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About the area

Las Palmas de Gran Canaria

A stay at Santa Catalina, a Royal Hideaway Hotel places you in the heart of Las Palmas de Gran Canaria, a 1-minute drive from Doramas Park and 8 minutes from Cathedral of Santa Ana. .This luxury hotel is 1.9 mi (3.1 km) from Las Canteras Beach.

What's nearby

  • Doramas Park - 1 min walk - 0.0 km
  • Santa Catalina Park - 3 min drive - 2.3 km
  • Port of Las Palmas - 8 min drive - 5.4 km
  • Cathedral of Santa Ana - 8 min drive - 6.2 km
  • Las Canteras Beach - 8 min drive - 3.2 km

Getting around

  • Gran Canaria Airport (LPA) - 34 min drive

Restaurants

  • ‪Silva 42 - ‬9 min walk
  • ‪Segundo Muelle - ‬2 min walk
  • ‪Poemas by Hermanos Padrón - ‬8 min walk
  • ‪Tao Club & Garden - ‬3 min walk
  • ‪Calabria Juan XXIII - ‬4 min walk

About this property

Santa Catalina, a Royal Hideaway Hotel

Colonial hotel with 3 restaurants and bars
Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 204 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Take advantage of recreation opportunities including a health club and an outdoor pool. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Muxgo by Borja Marrero, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Muxgo by Borja Marrero - Overlooking the pool, this fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required.
Poemas by Hermanos Padrón - This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open select days.
1890 La Bodeguita - Overlooking the garden, this restaurant serves lunch and dinner. Reservations are required. Open daily.
Bar Carabela - Onsite piano bar. Open daily.
Alis Rooftop(Lounge VIP) - This cocktail bar overlooks the ocean and garden. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 27 for adults and EUR 23 for children
  • 3 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón
  • 1890 La Bodeguita
  • Bar Carabela
  • Alis Rooftop(Lounge VIP)

Things to do

  • 24-hour fitness centre
  • Lifeguards on-site
  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 6

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 for adults and EUR 23 for children
  • Self parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, access to the hot springs, access to the public bathing facility, and access to the heated pool
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:30 AM to 5:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 388 out of 518 reviews
Rating 8 - Good. 91 out of 518 reviews
Rating 6 - Okay. 23 out of 518 reviews
Rating 4 - Poor. 9 out of 518 reviews
Rating 2 - Terrible. 7 out of 518 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Enchanting hotel with a great spa and Michelin star restaurants. The people and staff were warm and friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Wil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Daryl James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent breakfast with lots of choice and beautiful breakfast setting, wonderful rooms with comfortable bed, the hotel is set I really stunning grounds. Very nice pool which was a bit cold in December, limited food menu pool side for lunch, staff were good but did not walk around taking any drink orders, always had to order each drink at the bars. A high end 5 star hotel, will be back
Stayed 5 nights in Dec 2024

10/10 Excellent

Axel, Gran Canaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Axel at front desk was super professional and helpful
Stayed 1 night in Dec 2024

8/10 Good

Mihai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There are a few aspects here that the management should take into account if they are to live up to their five-star status. We had a lovely stay, good accommodation, good food, but some services need to be improved. The La Bodeguita restaurant, where we had half board included, requires you to call every day and make an appointment. Like any person who goes on holiday where it is warm and you also have a beach, of course you leave. The problem is that when you call to make an appointment, many times no one answers, their excuse is that they are very busy. Coming back from the beach, you go to the restaurant in person to make a reservation but to your surprise you find out that 6, 7, 8 pm is not possible because the tables are occupied. The only thing left is to eat after 8 pm, which we are not very happy about. Then another problem that needs to be solved. The preferential treatment of customers. We do not drink alcohol, so I will only order water or a non-alcoholic beer after the meal. You order from the waiter and he is very unfriendly (and here I would like to specify that only that older gentleman with gray hair and more solid like that) had that behavior), brings you the bottle, which he leaves on your table and that's it. The neighbor at the next table orders a bottle of wine which the waiter brings him and then pours into his glasses. As for these waiters, it is visible from a distance that they are somehow selective with the customers, to not use a harsher word.. Thx
Stayed 6 nights in Dec 2024

10/10 Excellent

Richard

Getaway
Beautiful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Delicious & expansive buffet breakfast. Pleasant & professional staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort hotel with luxury accommodation. Very close to the beach and an array of good restaurants. Highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The staff were exceptionally friendly and nothing was too much trouble
Stayed 5 nights in Nov 2024

8/10 Good

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely iconic property with incredible public spaces including a roof terrace and large outdoor pools.
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly and efficient staff, and the room was superb. Will definitely stay here again if I'm ever back on the island.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Nov 2024

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Fantastic breakfast. Lovely pool. However, pool food was not great. Chicken in Caesar salad was so tough it was like eating rubber, such a shame as everything else was perfect.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with amazing customer service. The hotel has a great restaurant with a great menu and we really enjoyed breakfast too. There's a pharmacy and supermarket just a 5min walk away so everything you need is close by. Would definitely stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Lisa, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Hotel
Our two night stay at Santa Catalina was pure luxury with its spacious accommodations. With gardens near lounge areas and restaurants as well as a beautiful patio and pool on the top level of the hotel we had every possible ideal space for entertaining visitors. The atmosphere created by this restored structure 100 years old was simply stunning. We were so thrilled to have been able to experience it on the last days of our trip. We’ll be back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous hotel and felt like old world charm. Loved having drinks at the bar in the evening while a pianist entertained. The roof top pool we got access to, was the perfect way to unwind. We enjoyed a couple of meals on property and had zero complaints. One of our favourite stays during our trip!
Stayed 2 nights in Oct 2024

10/10 Excellent

David A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. True elegance.
Stayed 9 nights in Oct 2024

6/10 Okay

Fiona, Lancaster

Travelled with partner
Liked: Amenities
Very elegant hotel with spectacular gardens. However once you get on the elevator to your room the experience goes downhill. The ceiling in the elevator was covered with dirty spots. The wallpaper down the hallways was lifting and the woodwork was chipped in many places. The carpets needed steam cleaning and a good vacuum. Our room was about 85 when we arrived. The AC was off and didn’t function properly. Luckily there was a ceiling fan. The was a large cockroach dead in the living room. The bathroom floors were dirty and had hairs. The sofa in the living room was too large for the wall it was placed against so it was cockeyed. Neither the pillows or mattresses had protective covers. The balcony was huge but sparsely decorated leaving little sitting room. The shower oddly had wallpaper and there was mold in the corners. I felt like I was staying at a tired vacation rental. This hotel has wonderful bones but lots of deferred maintenance. The pools and rooftop bar were lovely.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, not many restaurants near by other than 2 Michellin restaurants on the property, not far from Old City, Malcom area by the ocean, wind suffers, sand beach, lovely promenade with many restaurants, too far to walk! Lovely it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 1 night in Oct 2024

10/10 Excellent

Beja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant surprise. The hotel and facilities are just gorgeous.
Stayed 1 night in Oct 2024