2/10 Terrible
Robert Anthony
Travelled with partner
9 Dec 2024
Disliked: Staff & service
We stayed there from11/24 to 11/26. I called Hilton the other day to see if they issued refunds for guests who hardly got any sleep in their rooms. When I initially made the booking I called the hotel to request non
feathered pillows as I am allergic to them. I was assured that my request would be honored. We arrived early and were sternly told that the hotel had a no check in early policy. Fine. We got back later and were so tired I fell asleep without checking the pillows. I woke up at around midnight sneezing, eyes scratching, and my nose running. I pulled a pillow out to find that I had down pillows. I called downstairs and was told there was nothing that could be until morning. I threw the pillows on the floor and attempted the fall back to sleep without one but tossed and turned for the rest of the night. We took off the next morning and were gone all day. When we got back I found that I still had down pillows. I was assured that the matter would be handled promptly. We went out for approx. 90 min. We got back to find down pillows. I went down to the front desk and was asked I had my do not disturb card on my door, which I obviously didn't because they changed the pillows. I was told that I had given the wrong room number at which point without saying a word turned to go get my wife to prove that I had given the right room number. I was then told to tone it down or I would be removed from the property. I can't fit everything in 1500 characters. I'd like a refund.
Robert Anthony
Stayed 2 nights in Nov 2024