2/10 Terrible
Ivy
Travelled with family
6 Jan 2025
Disliked: Staff & service
Liars!!!
Horrible customer service at checking. Raised my room stay from $213 to $492!! Booked through hotels.com and what they advertised was false and misleading. Rio check in person led me to believe that I was paying a different price than what I was billed for. Totally unacceptable!!! Also they gave me a room that was not made, then I had to back down to check in and get another room. Both rooms were the farthest from the elevator!!! Tired from all arguing and walking the long core to my room. In the end I had to pay more than double for the room than originally quoted on hotels.com website. Also Rionpersonnel would not talk to hotels.com either so I was going back and forth with them. Very exhausting and never again!!!
Ivy
Stayed 2 nights in Jan 2025