All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The property is very clean but a little tatty in some areas. Staff are excellent, breakfast is mainly Indonesian but very nice, for people who do not like chicken ,rice and vegetables there is cereals, toast, fruit, croissants and cakes also blamange. Would i stay here again. Most definitely.
The room was out of date and very average (get what you pay for though.) The people living above seem to enjoy rearranging furniture every day and night. The closest pool is only filled about a quater full which isnt nice. Breakfast is very limited and multiple days we had to order as there was no buffet. They dont do vegan options either.
However the staff are hard working and very polite and helpful. Budi from the tour desk is amazing super helpful and will take you anywhere you want to go.
The hotel is a little dated but best value for money in Bali.
The amenities are great. 3 pools. The rooms are fantastic. I take my two children and we have a 3 bedroom, 2 bathroom apartment. These types of rooms are hard to find.
Rooms serviced daily.
The staff are very friendly.
Staff are very friendly. Breakfasts are impressive.
Tile floor of the pool is “emerald green”. This gives water in the pool a green appearance which is not appealing to me.
Pleasant stay
Pros
Good location with eateries and malls around
3 pools
Good value for money
Cons
WIFi very very poor - need to go to lobby to check mail
Old building is very very run down - ask for a room in new building and if you dont get this request consider staying in another hotel
Meal selection of the buffet is poor - for example they did not have chicken sausages and ham - only beef! - be wary of this
Room service closes at 1030pm
Hotel tour guide is extremely expensive- book tours from outside
Overall ok stay for few nights - but be wary of very very poor wifi
I'm their regular customer, really love this hotel & pool esp 2 bdr apartment, only sometimes their reckless staff were annoying although they were friendly, asked for sugar and didn't come for the next hours, banged the wall next to my bedroom at 7am, etc, wifi had also been useless.
SG
Stayed 2 nights in Dec 2018
6/10 Okay
Vijay
18 Dec 2018
Liked: Staff & service
Nice hotel located main area.
Opp Mc Donald and other shops.
We stay at Grand Kuta at least once a year. Great place to stay, convenient, clean with friendly and helpful staff
Lynn
Stayed 12 nights in Jul 2018
8/10 Good
Richard, New Zealand
30 July 2018
Liked: Cleanliness, staff & service, room comfort
Excellent value-for-money, but needs maintenance
Really excellent value-for-money for a three bedroom suite that opened straight out to large pool. Hotel was quiet and we had exclusive use of the pool most of the time, which was excellent for both parents and kids.
Not on beach, but shortish walk or really cheap taxi ride to get there.
Staff were very friendly and helpful.
Only downside was room seemed a bit run-down (eg, shower head fell off and needed replacing -- though this was fixed immediately when reported; loose door handles; air conditioners an older style and quite loud by modern standards). Hot water seemed to run out on a regular basis in the morning. Room was always kept very clean though.
Breakfast included was OK (for the price), though will be repetitive if you don't want to start the day with asian cuisine (not a problem for me!).
Hotel organised transfer to airport on departure and this was cheaper and better than the alternative we'd pre-booked (on Expedia) for arrival. Still more expensive than a taxi, but highly recommended if you have lots of luggage.