I booked a stay from hotels.com -- it was my second time at the location. I reserved a room at 6pm -- I arrived at about 1am to check it. Nobody was there. Outside, there was a self check-in box -- my name could not be found. I called an emergency number on the window -- an upset man answered, unwilling to speak English. He repeatedly asked for my room number -- obviously I wasn't given one yet. I was told to wait outside for 30 minutes for someone to arrive. A friendly, chatty security guard arrived exactly 30 minutes later, and it took another 30+ minutes to get into our room. Basically -- he demanded that I visit the front desk at 7am to pay -- despite my previous reservation, and it being already 2:30am. The security guard awkwardly took photos of all of my personal info, then he sat outside watching my window for at least 30 more minutes.
The room was facing the front of the building- bright lights blasting through the windows all night, heavy street construction starting at 7am, an empty mini bar, and a large beetle immediately found crawling over the bed.
The next morning, the staff still seemed completely clueless about who I was, my situation, and that I was commanded to visit the front desk, less then 5 hours after my arrival.
Finally, the neighborhood in general is not welcoming. When Parking my car, I found a large swastika spray painted on the building next door. It is a very ugly reminder of the current climate in all of Saxony.