Nice hotel for a quick family trip to Lisbon, you can walk to many landmarks and has parking available at an additional cost, luckily we didnt expericed any issues with the elevator. The staff was friendly and helpful, they all spoke a little english. We stayed in the 6th floor and were still able to listen to the street noise, so I would suggest that you choose another hotel if you are a delicate sleeper, we did saw the homeless people but they are harmless many them wished us merry christmas, it was an eye opening experience for the kids and as my husband said they are part of the experience. The breakfast was ok not as bad as I read in other reviews, but I do concur the coffe its not the best. I would recommend this stay and definitely will consider again if we go back to Lisbon.