2/10 Terrible
Verified traveller
12 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have never had an experience where the hotel staff went through and removed all my personal belongings because I was one hour late checking out.
I had gone to use a lap pool in Lisbon and I left something at the pool, so I arrived later back than planned. I understand that this was one hour later than the check out time but it is totally unacceptable tp fo through all my personal belongings including lap top and passport and other valuable items.
I was not allowed to check in until 15.00 and they only have 7 rooms so I fund it hard to accept that they have to physically clear every room one hour after check in.
To make it worse the Hotel that manages the airbnb, Hotel Memoria Lisbon,were not even slightly apologetic. I explained I had not intended to check out late and I found their attitude was very unfriendly.
This is despite me haveing a lovely chat when I initially arrived.
Despite the fact I was not happy, i informed them that there was a leak coming through the cieling from the floor where their accommodation was.
I informed them of this to save water damage, but their reply was its not caused by us. I wasn't making a problem about this, mearlt informing them.
I have stayed at possibly 100 hotels bioked through this site, and have NEVER made a complaint before.
Verified traveller
Stayed 1 night in Sep 2024