8/10 Good
John Michael
Travelled with family
24 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Le Sante Classic is a good hotel. It is expensive for what it is and I would not rate it higher than good because of a few issues.
Firstly, there were a few things that weren’t quite right with the room. These were (mostly) resolved quickly, but we ran out of patience with the others (safe locked shut, sofa collapsed, toiletries not replaced).
Secondly, the facilities are a little limited for a top class hotel. The gym is basic, not all the spa functions of the pools worked, no ATM, poor wifi etc.
In terms of service breakfast tended to be overcrowded at peak times resulting in a need to wait to be seated on a couple of occasions. The concierge service seeks to be helpful, but, despite being specifically asked to check re food intolerances when booking a restaurant, did not do so, resulting in the need for us to find a different venue after sitting at the one booked by the hotel.
The staff are friendly and helpful and the hotel is good, but for the prices charged for accommodation and food needs to upgrade its facilities. It’s good, not great.
John Michael
Stayed 7 nights in Aug 2024