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Aston Batam has an amazing array of staff who attended promptly to all our requests. We stayed in a 3-bedroom residence apartment. The room was clean, tidy, and comfortable. There was an air conditioner in each room, and they provided a large 20L water cooler. The swimming pool was large enough to swim laps, which we did every morning. Breakfast was delicious with plenty of variety to satisfy even the pickiest eaters. All Grab drivers were familiar with the hotel's location. We had a fantastic time in Batam, and Aston contributed to our enjoyable stay. There were two minor issues with our apartment; the room and bathroom door locks did not lock seamlessly and the certain had a tear. As stated, these were minor.

For the price paid, it was excellent, room is big n clean. Staffs are friendly.

Booked 3 rooms. Rooms pretty comfy but the service is amazing especially the door guy in black uniform. He help us to negotiate with the transport for a cheaper price to the ferry terminal. Shout out to the service staff during breakfast service. Super friendly and cheerful lady

Check-In time should be prompt not late, have waited one hour plus to check in and no extension of check- out hours has been extended to us… Hope this part could see improvement when we stay again. Other than that, the hotel is clean and spacious and very strategically near to Grand Batam Mall which is a huge plus point where food and shopping is within walk. Hotel staffs are friendly and polite. There is a Water dispenser at the end of hotel room corridor that provides drinking water which in my opinion, very thoughtful and convenient for everyone needs.

Staff were very approachable and helpful

A clean hotel and friendly. Great breakfast. Kids friendly. Walkable to mall and food. BCS and grand mall. Lots of spa around.