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Astoria Lucerne

4.0 star property

Photo gallery for Astoria Lucerne

3 bars/lounges, rooftop bar
Terrace/patio
Reception
4 restaurants, Thai cuisine
Design Twin Room (Panoramic View)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Parking available

Explore the area

Map
Pilatusstrasse 29, Lucerne, 6003
  • Chapel Bridge
    ‪6 min walk‬
  • KKL Lucerne
    ‪7 min walk‬
  • Chateau Guetsch
    ‪18 min walk‬
  • Zürich (ZRH)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, soundproofing, free WiFi

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

In-room safe, desk, soundproofing, free WiFi

Superior Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room

In-room safe, desk, soundproofing, free WiFi

Superior Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed (King)

In-room safe, desk, soundproofing, free WiFi

Standard Double Room, 1 King Bed (King)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Multiple Beds

In-room safe, desk, soundproofing, free WiFi

Standard Triple Room, Multiple Beds

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Trundle Bed

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About the area

Lucerne

With a stay at Astoria Lucerne in Lucerne, you'll be within a 5-minute drive of Chapel Bridge and Swiss Transportation Museum. .This hotel is 0.3 mi (0.5 km) from Museum Sammlung Rosengart and 0.4 mi (0.6 km) from Jesuit Church.

What's nearby

  • Chapel Bridge - 6 min walk - 0.5 km
  • Lucerne Town Hall - 7 min walk - 0.6 km
  • KKL Lucerne - 7 min walk - 0.7 km
  • Chateau Guetsch - 18 min walk - 1.5 km
  • Swiss Transportation Museum - 5 min drive - 3.3 km

Getting around

  • Lucerne Station - 6 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪Mövenpick - ‬2 min walk
  • ‪Tacuba - ‬3 min walk
  • ‪Pastarazzi GmbH - ‬3 min walk
  • ‪la vie en rose Restaurant - ‬2 min walk
  • ‪Pacifico - ‬3 min walk

About this property

Astoria Lucerne

Hotel with 4 restaurants, a short walk to Chapel Bridge
Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 252 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a nightclub and a health club. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy Thai cuisine at Thai Garden, one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Lucerne? This hotel has 11840 square feet (1100 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
Thai Garden - This restaurant specializes in Thai cuisine.
La Cucina - This restaurant specializes in Italian cuisine.
Mekong - This restaurant specializes in Asian cuisine.
Pacifico - This restaurant specializes in Mexican cuisine.
Penthouse - Onsite rooftop bar.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 55 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 30 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • La Cucina
  • Mekong
  • Pacifico
  • Penthouse
  • Thai Garden

Things to do

  • Health club
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11,840 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 30 per person
  • Covered self parking fee: CHF 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Parking height restrictions apply

Property is also known as

Astoria Lucerne Hotel
Astoria Lucerne Hotel
Astoria Lucerne Lucerne
Astoria Lucerne Hotel Lucerne

Astoria Lucerne Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 339 out of 691 reviews
Rating 8 - Good. 243 out of 691 reviews
Rating 6 - Okay. 59 out of 691 reviews
Rating 4 - Poor. 30 out of 691 reviews
Rating 2 - Terrible. 20 out of 691 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mita

Stayed 1 night in Dec 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Philipp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room Size and Storage
In the center of Luzern, and located very close to Down Town Luzern. Easy to find and to unload the Car. I booked two Rooms. One for me and one for two family members. Room Service wIas outstanding. Clean and perfect with new towels. It couldn't have being better. Very nice Bathroom/Shower. However I had to store my Luggage open in the Bath Room, since I could barely walk around the bed. The furniture was nice but almost no shelfs and no drawers to store my clothes and/or luggage. Very annoying during a 6 day stay. The title of the Room is vastly over stated and misleading. Temperature in my room was too low. (it was very cold outside, but still) The room of my Daughter however had a reasonable size, but also practically now place (shelfs/drawers) to store clothes/luggage etc., especially for two guests. The Beds have nice firm mattresses the cushions however could be surely better. The staff was knowledgeable and showed interest to help. Very pleased. I was welcomed to stay and informed in a professional way about my options regarding parking the car in the Hotel Garage and usage of Public Transportation. If it wasn't for the Room Size and Storage capacity/capability it would've being almost perfect. Thank you. Phil
Stayed 6 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Thin Walls
Hotel was good but walls were extremely thin. We could hear road noise (not a busy main road) and outside chatter all evening. We could also hear other couples all night and bathroom pipes from other rooms.
Stayed 3 nights in Dec 2024

6/10 Okay

Jacob

Travelled with partner
Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.
Stayed 2 nights in Dec 2024

8/10 Good

Roya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.
Stayed 2 nights in Dec 2024

4/10 Poor

Dyana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We did a room upgrade, and even with the upgrade, the room was super basic. It’s two twin bed, so if you and your couple sleep together, you one of you will fall in the middle because the beds will slide away. Very noisy too.
Stayed 3 nights in Dec 2024

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy room and loved the location
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Location Only
Staying here is not worth it. Need higher tier room to have coffee maker, escalator is out of service, hallway in my floor smells like old carpet, third bed is made of rock and to top it all...the thumping music(noise) from the roof top bar until 3am. Have a good rest.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great nice room nice breakfast
Stayed 1 night in Dec 2024

10/10 Excellent

Jurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and staff was lovely
Stayed 1 night in Nov 2024

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Macie

Travelled with group
Liked: Staff & service
the lobby of the hotel and the restaurant are very nice but our room was a bit out-dated. plenty of dining and shopping options near by. walking distance to train station.
Stayed 2 nights in Oct 2024

10/10 Excellent

Samuel, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Close to transportaion
Stayed 3 nights in Oct 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel is close to the train station and walkable to the old town and Lion Monument. The room was very comfortable and spacious, as was the bathroom. The breakfast was fine. Compared to other places I stayed in Switzerland, it did not offer the same variety and had fewer options, but what was offered was good. The front desk staff were very helpful and courteous. I would definitely consider staying here again if I ever make it back to Lucerne.
Stayed 2 nights in Oct 2024

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was bright white with full lighting it felt like staying in some sort of clinic. The rest of the room was much more welcoming.
Stayed 1 night in Oct 2024

4/10 Poor

Greg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very clean but felt like I had gone back in time 20 years. The hotel is in desperate need of a refurb. A very basic hotel for the price. I’m also genuinely surprised at why this place has so many great reviews.
Stayed 1 night in Oct 2024

8/10 Good

Karen

Stayed 1 night in Oct 2024

10/10 Excellent

Carla

Stayed 3 nights in Sep 2024

8/10 Good

EM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to train station
Stayed 3 nights in Oct 2024

6/10 Okay

Claudie

Liked: Cleanliness, staff & service
Good not great
The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.
Stayed 4 nights in Oct 2024

2/10 Terrible

James

Disliked: Staff & service
We recently returned from a trip to Switzerland. My wife and I had one of our WORST HOTEL EXPERIENCES in all our travels. I would not stay at ASTORIA LUCERNCE if you value sleep. We stayed here a Saturday night and from 11 pm – 2 am was disturbed by patrons at the night club on the top floor of this hotel. People shouting, laughing, screaming and being EXTREMELY LOUD! I called the front desk, and they said that the nightclub hours end at 2 am. They did offer us a different room after the second call to complain, we had no interest at Midnight moving rooms. So, we suffered until 2am when the night club closed. I then spoke to the manager on duty the next morning who said he was sorry and that the nightclub hours are published. He also had a smug attitude towards me complaining about the horrible nights sleep. I asked to speak with the GM and was refused. Bottom line, In my opinion this hotel cares more about it’s nightclub patrons on weekends, then guests wanting to sleep.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024