The staff was fantastic, very accommodating, friendly and always smiling.
They went out of their way for us at all times to the points to even show me around the city one of the nights on their own vehicle and take me to a local Shisha Bar, cook me any food I want and recommend us a restaurant (which was sincerely, very upscale and fun).
The day before me and my friends arrived we asked to have beers bought for us and "voila!" when we arrived they had bought a 48 pack.
The atmosphere was fantastic as we literally had the whole place for ourselves (the terrace is amazing) and in the morning you wake up with the birds singing just outside your window. The decoration is impeccable and really gives you the feel that you are in Morocco.
Of course it was not perfect, but nothing is. My room had not "hot" water, it was just body temperature, which was fine by me. The neighborhood looked a bit rough, but then again, we decided to stay at the "real" side of town (Medina) where we could see a bit of the real Marrakech.
If you want to go to a really nice restaurant go to "Le Comptoir Darna" I swear you wont regret!
If I ever go back to Marrakech I would not think twice, I would stay there again in a heartbeat!