Location- we got lost around the medinas alleys. It's extremely difficult to find the riad if you do not know where you are going. Eventually, a lovely young man heard us ask for directions and he took us to the riad, by which point we lost all sense of direction.
Room- Stayed in the downstairs double room. 1st impression, room was dark, cold and the bathroom mirrors were filthy. Bedding was a mixture of sheet, furry duvet and throw over. If you have dust allergies the furry duvet alone will affect you if not the dust 1st. Pillows were stained and did not have a cover. Used a t- shirt to solve that problem.
Cancellation- After seeing the room, I asked if it were too late to cancel & I was told you would have to do this 1 week in advance. I had only booked a few days ahead so I suppose no cancellation policy applies. Also, I assumed my booking was paid for when I made the booking but apparently not and so I had to pay on arrival. I was told 64 euros and that was converted into Moroccan dirhams. What conversion rate was used, I do not know. Nor was I given a receipt in fact. This confusion may be due to a lack of explaining when I made the booking through hotels.com but nevertheless it wasn't the smoothest check in process.
Breakfast- as a Moroccan myself, believe me when I say, be under no dilution, this is NOT a traditional Moroccan breakfast. Bread, olive oil, honey, peach jam, strawberry jam, butter, 1 cheese triangle each, Moroccan bread, coffee, milk, sugar, FRESH orange juice and that was breakfast! If you asked for Moroccan tea then it was provided. On the 1st day they added these lil Moroccan 'melwis', 1 each & very small. You most likely will have to share a table with other guests which is probably the best part as the riad does have a cold vibe but be careful as you'll find yourself eating what's left of their bread. A near empty flask of coffee and that's that until you ask for some. You are almost left to it and no one is that attentive to you. There was 1 lady who seemed to do everything so I do understand that it would be too much for anyone. In 2 days we saw 3 members of staff. 1 of them being the night porter! All smile and seem friendly enough but that can only carry the riad so much.
Overall- personally, I would never return there again. We didn't want to stay out late at night as the alley ways don't feel that secure. It's dark and even as a native who speaks the language I wouldn't trust it. That did affect our time in Marrakech. A couple of other guests did return in the early hrs and have said they found a guard at the entrance of the alleys and he accompanied them to the riad for their safety. There are so many hidden riads I could see why there was a guard at night. Had I known I probably wouldn't have rushed returning in the evenings. The living room upstairs is nice but cold. They should make use of that fireplace. 1 of the rooms upstairs looked much nicer then ours to be fair but still overall I was disappointed. It was the cheapest accommodation I ever stayed in and I put it down to that. Lesson learnt.
The good- the riad held on to our luggage till our evening flight and the staff were nice about our going back and forth.