8/10 Good
Kristin, South Gate
Travelled with family
23 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
I wasn’t a fan of the male receptionist, he was not welcoming at all, however I had a better experience with the female receptionist during checkout. I say this because I was so excited to finally arrive to CDMX, and his tone and lack of hospitality really set a negative tone to our trip. When I walked into the lobby around 2:30pm he never said hello or even made eye contact with us, instead he was typing away on the computer (which is fine maybe he was busy) so I hung around until he was finished and again without making eye contact he said “dimè” which translates to “tell me”. So I introduced myself and said that I wanted to check in, he continued typing away then said what’s your name again? after a few mins he said your room won’t be ready until 3pm. I had my ID out and form of payment and he continued typing (I was thinking he was getting my invoice together or something because he never said anything after that, I thought he was going to at least charge me or take my ID) so I stood there a few mins and finally realized what he meant to say was I couldn’t check in until 3 so come back at that time, however he never said that. He just let me stand there until I got the “hint” usually there’s customer service for example he could’ve said something as simple as “take a seat and I will gladly assist you at 3pm” or “hey we can’t check you in or charge you right now however we do have a restaurant/bar upstairs. I guess that’s too much to ask. The hotel itself is nice and tidy
Kristin
Stayed 3 nights in Sep 2024
