6/10 Okay
Benjamin
Travelled with family
21 Oct 2024
Liked: Cleanliness
Good in some places, average or below in most :(
Stayed 3 nights. Overall the hotel was nice, and was well thought out in some respects but severely lacking in others. The 'meet and greet' with the Gruffalo/Cocomelon was great, but the planned activities in the evening were severely lacking in thought. Some paper masks, a box of old crayons and some Halloween music playing on a speaker weren't much to get excited about. The pool facilities were excellent although sauna was Out Of Order and has been for a while. The bunk beds were cool for the kids and overall decor was quite fun throughout, but the room layout very strange and the rooms were very dark with poor lighting. Breakfast was terrible. Extremely low quality hot breakfast - sausages almost inedible. No Coffee machine, just a flask of instant with a pump, which in this day and age isn't great. Dinner was very over priced for what it was. Some staff members were nice, but majority were either lacking in social skills or just didnt care and were quite rude. I did question the staff members who were nice, whether they were being nice because they cared or if they were being nice because they wanted a 'postiive review'. A few questions which seemed like general interest were then quickly followed with them providing their name and asking to leave them a 'positive review'. Overall would I come back? Probably not. Which is a shame because the base is there for this to be a great place but too many cost cutting measures in place and a general poor level of customer service.
Benjamin
Stayed 3 nights in Oct 2024