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We were very disappointed as we had high expectations due to the high cost.
Lynn
Stayed 4 nights in Dec 2023
4/10 Poor
Lynn
Travelled with family
24 Dec 2023
Liked: Staff & service
You do not get what you pay for
I had high expectations $$$$. We had to change our room due to a very bad odor; the shower water pressure and hot water was lacking. The buffet breakfast was poor quality & trainees were cooking eggs with a crust, the coffee was weak, no plain yogurt nor healthy cereal; we had to call for the gym to be stocked with water and towels; and the pool was very cold and not maintained.
The hotel itself is amazing and well maintained even during covid times.They strictly follow covid norms.We got an upgrade for our booking.The whole property is not that big but it’s very beautiful and you will really feel like you are in Europe
Beautiful landscaping, unique design, comfortable rooms, very good breakfast and friendly, professional staff. We were pleased by the overall high quality and comfort of this hotel in this part of Thailand.
The hotel is big and beautiful. Nice environment for families and couples who want to just relax and have fun. Many facilities are kept in their best condition. The room is big and spacious with nice bathroom, love the bath tub and elegant furniture. Staffs is friendly and nice.
Serve drink while we are waiting to be served. The bell boy put our luggages in the buggy when we set in and when we check out. once our driver is here, they transferred into our guided vehicle. Very impressive and they are very attentive. Breakfast is good and a lot of variety. Cosy castle restaurant.Very relaxing. Do keep up the good work. Go to seek fishes, Yoga lesson going on. Minibar full of soft drinks,coffee capsules and beverages like tea.
The hotel provides good customee services and amenities. The architectural structures and design are excellent. The hotel is clean and bright, it was a comfortable and cozy stay