Book Mong Cai hotels

Nice enough for a 2 star hotel. No restaurant on site, but plenty of restaurant in surrounding area. Best chicken and beef noodles just two block down on the right hand side coming out of the hotel. Close to night market and the border gate. Room does have strong cigarette smell so that’s something to think about. Owner did try to help by finding us a room that is not as bad.

My family and I stayed here for over a week. We booked two rooms. Overall the hotel it self is not bad but it’s definitely nicer in photos than in person. Staff here is very unwelcoming and they hardly smile or is friendly. I’ve said hi/thank you to them multiple times and they just stare are you and seemed annoyed. Most of the times they are sitting around on the sofa and on their phones. I’ve never been to a hotel and experienced that before. The breakfast buffet hardly has anything on the menu and the breakfast staff again is very unwelcoming. It’s like they don’t want to be there. The pool was closed and it looked very small. The gym is not bad. They say they have a sauna but they don’t. It’s a steam room. Housekeeping/spa staff seemed more friendly. When we checked out we were charged over 300k dong for staining their pillow and towel. Price seemed very ridiculous for a stain. Overall doesn’t seem any where close to 4 stars and they definitely need to work on their costumer service. (They don’t have service at all) I was told this is one of the nicest hotels in the area and is incredibly disappointed.

Like: Clean, bed is good, close to amenities, fairly new building, good for short stay and reasonable priced Don’t like: Small room, cheap on shampoo and shower gel - no dispensers in the bathroom and only small packets given, No coffee maker - only kettle, no restaurant, swimming pool or cafe in the hotel.