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La atención del personal super amigable, hicieron una linda estadía, lo unico que no nos gustó, fue q nuestra ventana daba donde era el espacio para cosas de limpieza.

I didn't like the room didn't have windows but I think it's common in Hanoi. Also sound proof is not good. Staffs were nice overall.

The hotel prepared a honeymoon decoration before our arrival which was a very special gesture from them, we also recommend the Spa, it was a great experience. Hotel location is great and the restaurant on the 10th floor is also very good, a must try.

This hotel is a great value and perfect location in Hanoi! The staff was incredible and always aiming to please. Rooms are comfortable, clean, and spacious.It's a fairly new hotel in a great location....we could walk everywhere. The beds were a little bit hard for my liking but it didn't stop me from having a great night's sleep. There was a minor conflict with our booking, as the previous person in our room decided to have a late check-out. The manager was extra-accomodating offering us discounts or accomodation at the sister hotels to make up for our inconvenience. The manager ensured we were well taken care of and what could have been a huge annoyance was handled professionally with above-and-beyond service! I highly recommend staying here for those who are looking for good value and top-quality service. I would definitely stay here again!

We loved our stay at the Lotus Boutique Hotel. Our room was really nice and has a small balcony. The breakfast is very good (served in the building next to the hotel) and the staff is amazing. They are always helpfull and smiling!

Some of the best service of any hotel in the world. Very easy communication for English speakers. Outstanding private guide recommendations. Wonderful bed and pillows. Excellent spa and buffet breakfast. I’m pretty well traveled and highly recommend this hotel.