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Excellence Oyster Bay - Adults Only All Inclusive

5.0 star property

Photo gallery for Excellence Oyster Bay - Adults Only All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Premium bedding, minibar, in-room safe, individually decorated
View from room
Beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Peninsula Oyster Bay, Falmouth
  • Blue Waters Beach Club
    ‪5 min drive‬
  • Luminous Lagoon
    ‪6 min drive‬
  • Martha Brae River
    ‪7 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪39 min drive‬

Room options

View all photos for Excellence Club Rooftop Terrace Suite with Plunge Pool Ocean Front + 20% OFF SPA

View from room

Excellence Club Rooftop Terrace Suite with Plunge Pool Ocean Front + 20% OFF SPA

  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach House Suite with Plunge Pool Ocean Front + 20% OFF SPA

View from room

Excellence Club Beach House Suite with Plunge Pool Ocean Front + 20% OFF SPA

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean Front + 20% OFF SPA

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite Rooftop Terrace with Plunge Pool Ocean Front

View from room

Imperial Suite Rooftop Terrace with Plunge Pool Ocean Front

  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Ocean Front

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Villa With Private Pool

View from room

Beach Villa With Private Pool

  • 140 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Rooftop Terrace Suite Plunge Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Honeymoon Rooftop Terrace Suite Plunge Pool + 20% OFF SPA

  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Run of the House

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Run of the House

  • 74 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE WITH PRIVATE POOL

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Plunge Pool Garden View

View from room

Junior Suite with Plunge Pool Garden View

  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Partial Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Partial Ocean View + 20% OFF SPA

  • 74 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Plunge Pool Ocean Front

View from room

Junior Suite with Plunge Pool Ocean Front

  • 84 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN FRONT

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO JUNIOR SUITE OCEAN FRONT

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

View from room

Junior Suite Garden View

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE PARTIAL OCEAN VIEW

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE PARTIAL OCEAN VIEW

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront House Suite With Plunge Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Beachfront House Suite With Plunge Pool + 20% OFF SPA

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite With Private Pool

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Ocean Eden Bay - Adults Only - All inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (2985)
The price is AU$807
for 1 room
includes taxes & fees
12 Mar - 13 Mar
Ocean Eden Bay - Adults Only - All inclusive

About the area

Falmouth

With a stay at Excellence Oyster Bay - Adults Only All Inclusive in Falmouth, you'll be by the ocean, within a 10-minute drive of Jamaica Beaches and Blue Waters Beach Club. .This all-inclusive property is 15.6 mi (25.1 km) from Montego Bay Convention Centre and 15.9 mi (25.6 km) from Rose Hall Great House.

What's nearby

  • Blue Waters Beach Club - 5 min drive
  • Luminous Lagoon - 6 min drive
  • Burwood Beach - 7 min drive
  • Martha Brae River - 7 min drive
  • Jamaica Swamp Safari Village - 11 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 39 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬10 min drive
  • ‪Royalton Sands Beach Bar - ‬7 min drive
  • Martini Bar

About this property

Excellence Oyster Bay - Adults Only All Inclusive

Adults-only beachfront property with 2 outdoor pools
Excellence Oyster Bay - Adults Only All Inclusive offers 315 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Falmouth property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miilé Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 315 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools or 4 hot tubs, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy French cuisine at Chez Isabelle, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 10 bars/lounges or 3 poolside bars.

Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Chez Isabelle - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only.
The Grill - Overlooking the ocean, this steakhouse serves dinner only. Open daily.
Spice - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
The Lobster House - This fine-dining restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 11 restaurants and 1 coffee shop/cafe
  • 3 poolside bars and 10 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chez Isabelle
  • The Grill
  • Spice
  • The Kitchen Table
  • The Lobster House

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Boat tours
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Sailing
  • Sauna
  • Snorkelling

Conveniences

  • ATM/banking services
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 116
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 38844.51 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Excellence Oyster Bay Adults All-Inclusive Falmouth
Excellence Oyster Bay Adults All-Inclusive
Excellence Oyster Adults Incl
Excellence Oyster Bay Adults Only All Inclusive
Excellence Oyster Bay - Adults Only All Inclusive Falmouth

Excellence Oyster Bay - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1002 reviews
Rating 8 - Good. 168 out of 1002 reviews
Rating 6 - Okay. 62 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff welcomed us with open Arms They Were All I Mean All Absolutely Amazing.. The Food Was Amazing Authentic Jamaican Cuisine By Far The Best Vacation Yet That I’ve have Been . Room Service was On Point Everynight they were great The Resort Is So Relaxing & Beautiful it Won’t Disappoint.. S/O To De at the Front Desk Amazing The Luggage Team Out Front Big Ups to Them … No Complaints at All about this Resort . Thanks ladies & gentleman for an amazing time..
Stayed 4 nights in Nov 2024

8/10 Good

Jannesy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall an amazing and relaxing experience.great food .will come again.
Stayed 5 nights in Nov 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and relaxing resort I have ever been too. I traveled with my sister and we were each upgraded to a Beach House room. I was lucky and got BH5 which seemed to have the best beach area. They even had a wedding in front of it. It was the most relaxing vacation I have been on.
Stayed 5 nights in Nov 2024

10/10 Excellent

ANDRE

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
I like the friendliness of the Staff. Food was excellent, And services. Entertainment cut too early at night, We come to Jamaica to hear Reggae music, and to Dance. So you all need to extend midnight party hours.
Stayed 5 nights in Nov 2024

6/10 Okay

Ocurlest

Travelled with family
Liked: Cleanliness
Great place overall except for the Strike on Monday
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property 5 star level property. Rooms a very clean and staff is very friendly. Great vacation spot for you and your spouse.
Stayed 3 nights in Nov 2024

10/10 Excellent

Trilia

Stayed 4 nights in Nov 2024

2/10 Terrible

Dan

Travelled with partner
Disliked: Amenities, property conditions & facilities
What a disaster for our honeymoon! Here are the lowlights - rooms are garbage with furniture stained, sink stained and tap wouldn't work -tub leaked wife almost broke her neck. Also filled with sand from prior guest - plunge pool was warped and overflowing -black mold in lamp -food was awful, we can cook better -workers went on strike for a full day so nothing to eat other then the awful buffet which 100 Of us were lined up like cattle going to the trough to eat -workers pester you to right good reviews so it looks good for them We have all the photos from this so called "luxury" resort.
Stayed 7 nights in Nov 2024

8/10 Good

Shelley Anne

Travelled with family
Liked: Cleanliness, amenities
This is our fourth time to EOB. We love the location of this property and its why return. Unfortunately there are a few negative experiences each time we stay. Staff is hit and miss. Most are very friendly, although some just dont seem to want to be there. Overall we have made some close friends with the staff. The property itself is well maintained. As mentioned before by myself, its the origional build quality thats a huge miss. Finer details like the cheap workmanship of the decking, pools, and building construction. It makes one wonder of the structures stability as a whole. Also, every year we visit, we find the resort has cheapened the little extras they offered years past. We always stay Excellence Club, but this year, the main Club pool was closed, the specialty soaps they pointedly bragged about are no longer available, the turn down service was lacking, the maids missed cleaning our room twice so we had to mention it to the management, the top brand name alchohol was at best minimal. Overall we found the extra little perks we used to enjoy have disappeared. Honestly, its becoming more of a four star resort, but remains very expensive. Guests can find much better service, and more perks elsewhere for a much better price.
Stayed 7 nights in Nov 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Cassandra L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beetles slash roaches were huge but other than that everything was excellent
Stayed 4 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Nov 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. We enjoyed the beach area and our swim out pool from our room the most. The staff was very friendly. Food options were decent, but as far as buffet goes, just mediocre. We could always get drinks at the bars but didn’t get asked by servers walking around very often, it was more of a serve yourself setting. No real concierge service either. Other resorts have pampered us in that way. But here it was more of a fend for yourself. The night performances rehearsed by our room so that was loud, not once, but twice per day. It went often past 10 pm. We did attend one and they were good, just extremely loud. Overall, we enjoyed our stay. But it was a one time stay for us.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dallas McKenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so nice and clean. It still looks brand new! You could be quiet and secluded if you wanted, or join in pool games and mingle with others if you wanted.
Stayed 4 nights in Nov 2024

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a word… nirvana?! I don’t know how our experience could have been better. Upgrading to Beach House 8 was just… magical. Waking up and walking out to your own veranda eight steps from the beach and watching shooting stars over the ocean at night are things I will never forget. Now to the practical review… The food was fresh and fantastic every day and I really liked everything I ordered. (I’m kinda picky and weird about meat, so that’s kinda hard to accomplish :) The frozen drinks were fantastic. Our only complaint is that they don’t really have the greatest selection of higher-end liquor and they won’t switch out your room bottles with scotch, tequila or bourbon without an extra charge. Seems strange when you pay a lot to upgrade. On to the staff. Perhaps as good as our beachfront room, the people here are the warmest, nicest people I have ever met while traveling. There are too many to name but some our favorites who went above and beyond for us were Steven, Kesha, Alicia, and Ronaldo on the beach, and Michelle in housekeeping, who would greet me with a giant “good morning sweet pea” and a hug every day! And I don’t want to forget our favorite servers who brought us incredible meals, drinks, and smiles, Princess and Kevhan. Overall, I would highly recommend this resort if you like a more chill, quiet and very relaxing vacation. I really can’t wait to go back. Thank you Excellence Oyster Bay for a week we will never forget!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left feeling like I was gettin
Stayed 4 nights in Nov 2024

10/10 Excellent

Kermane

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice and wonderful time at the hotel. Very professional!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly friendly and courteous! They were accommodating and made our honeymoon unforgettable!
Stayed 6 nights in Nov 2024

10/10 Excellent

Donald

Liked: Cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and no complaints! Book this.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hannah Cherish Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond blessed we were able to go here for our honeymoon!! Couldn’t have asked for a better experience!
Stayed 7 nights in Oct 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect honeymoon we just had at Excellence! This was the first trip we took together that we spent a good chunk of change on to really make it a special vacation as newlyweds. And it was worth every penny. We loved our room, the staff, the amenities, the view (of course), and most importantly. That there were no children! Lol 10/10 would recommend for your next romantic, adult-centric, luxurious vacation!
Stayed 7 nights in Nov 2024

6/10 Okay

Farrah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Open arriving at the hotel I had a 2 hour wait in order to get into my room. You would think the room would be clean by then. Nope guess again!! The shower had hair in it, the sink was not clean and smudges all over. The mirror. Not what I expected from a resort that prides itself on ” excellence” The beach that was reserved for excellence guest was subpar to say the least. With only one waitress for my entire one week stay to serve guest. The excellence was not worth the over exuberant price that we paid. Find some place else that is a true five star.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort I have been to. Honestly, I felt that the resort went over and above my expectations. The staff was friendly and knowledgeable, the rooms were updated and clean, the resort was amazing.
Stayed 3 nights in Nov 2024

4/10 Poor

Maria, Sherman Oaks

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos on the website are extremelyyyyy deceiving. Staff is very rude and they don’t even try and hide it. We got up charged for everything and even when I cancelled the private dinner for one of my guests that was no longer attending, they knew about this weeks in advance, they still charged me for it. I never liked all inclusive hotels — this is only my second one, ever — and now I remember why. Extremely disappointed with how my stay there was. I was here with a group and to be treated this way is unreal.
Stayed 4 nights in Nov 2024