2/10 Terrible
joel
Travelled with family
30 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The only positive thing to say about this property would be the big swimming pool (although both jacuzzis inside the pool are NOT working at all/missing bulbs, holes in them...a couple of missing columns...)
My family and I did not like the lack of taste of ALMOST every food item, the juices are the worst ever, then come the dessert items and MANY other food items. In general, food has no taste in the buffet whether at breakfast, lunch or diner; Again, jacuzzis in the pool are both out of order with missing bulbs and even HOLES!; Potholes are not only an issue in Jamaicas roads overall, but inside the hotel as well, right at the main entrance there is a huge pothole that you better know is there before passing by if driving yourself which we did and is unacceptable! (got picture of it); rooms are not inspected as they should as the scale, for instance, had no batteries and it seems to be the case in other rooms based on SEVERAL feedback from other guests!; the shower is not well designed, has a big flaw, the water splashes out of the shower under the shower door as there is a wide gap between this and the shower base (you avoid this by putting a towel there to close that gap; staff is adamant to get a manager when asked as it was IMPOSSIBLE to get a single manager to talk to; last but not least, there were SEVERAL food items that would run out in the buffet and would not be restocked even when there was still an 1 and a half for the buffet to close! It happened every day!!!!!
joel
Stayed 6 nights in Dec 2024