The location of the hotel is perfect and the lobby is nice. My issue was with the room; my wife wanted to take a shower, and the shower did not work. We called the reception for help, and they sent an employee to check the problem. The employee could not fix it, and a second employee came to help, but the issue remained the same. They told the reception that we needed a new room, and supposedly the manager was aware of the issue and they were going to change our room. We literally waited for 30 minutes, and no one came for us. We had to wait in the room while they tried to fix it. We even told the employees to call again because no one was coming for us. I got tired of waiting and went to the reception to ask for help myself. To my surprise, when I told the reception desk, they were not even aware of our situation and they just kept telling us to wait. The issue was that we needed to get changed for our business meeting. So after waiting for another 15 minutes for the reception to finally talk to me, they basically were not aware of the situation and were not doing anything; they were just blaming each other. I had enough, and I had to raise my voice and ask for a room. Unfortunately, that was the only way they finally did something for my wife and me. After all that, we finally got a new room and we were able to change. The hotel is in a nice location, but experiences like this don't help your business. I would recommend working on your communication structure.