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HOTEL illuster - Urban & Local

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HOTEL illuster - Urban & Local

Lobby
Lobby sitting area
Garden views, serves breakfast, lunch and dinner
Terrace/patio
Mountain view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
Zürichstrasse 14, Uster, ZH, 8610
  • Uster Castle
    9 min walk
  • Aathal Dinosaur Museum
    5 min drive
  • Zoo Zurich
    20 min drive
  • Zürich (ZRH)
    26 min drive

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Triple Room, 3 Bedrooms, Balcony

Family Triple Room, 3 Bedrooms, Balcony

Family Triple Room, 3 Bedrooms, Balcony

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

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Room

Hotel Tilia

Free WiFi
Parking available
Laundry
Housekeeping
4.1 out of 5, Very good, (95)
The price is AU$243
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Hotel Tilia

About the area

Uster

A stay at HOTEL illuster - Urban & Local places you in the heart of Uster, a 2-minute drive from Uster Castle and 5 minutes from Aathal Dinosaur Museum. .This hotel is 11.7 mi (18.8 km) from Hallenstadion and 13 mi (20.9 km) from Zoo Zurich.

What's nearby

  • Aathal Dinosaur Museum - 5 min drive - 4.5 km
  • ETH Zurich - 19 min drive - 21.3 km
  • Zoo Zurich - 20 min drive - 21.0 km
  • Zürich Opera House - 21 min drive - 23.6 km
  • Lindt & Sprüngli Chocolateria - 29 min drive - 29.2 km

Getting around

  • Uster Station - 5 min walk
  • Neuhaus bei Hinteregg Station - 9 min drive
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Blaser's - ‬5 min walk
  • ‪Café Steiner Uster - ‬4 min walk
  • ‪Peking Garden China-Restaurant Take Away - ‬4 min walk
  • ‪Boulevard Restaurant Uster - ‬1 min walk

About this property

HOTEL illuster - Urban & Local

Pet-friendly hotel with a fitness center connected to a shopping center in Uster
HOTEL illuster - Urban & Local offers 60 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and portable fans. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center or take in the view from a rooftop terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with local cuisine at Ustaria, a bar/lounge where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Ustaria - Overlooking the garden, this bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.
Ustaria Bar & Terrace - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (CHF 9 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Return airport shuttle (surcharge) from 6:30 AM to 10:00 PM
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CHF 22 for adults and CHF 11 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Ustaria
  • Ustaria Bar & Terrace

Things to do

  • Bike parking
  • Fitness centre
  • Shopping centre
  • Shopping
  • Spa services

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Water sports equipment

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 80
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 40.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 22 for adults and CHF 11 for children
  • Airport shuttle fee: CHF 80.00 per person (one-way)
  • Covered self parking fee: CHF 9 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Air conditioning is not provided
Onsite parties or group events are strictly prohibited

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Garni Illuster
Hotel Garni Illuster
Hotel Illuster
Hotel Illuster
HOTEL illuster Urban Local
Illuster Urban & Local Uster
HOTEL illuster - Urban & Local Hotel
HOTEL illuster - Urban & Local Uster
HOTEL illuster - Urban & Local Hotel Uster

HOTEL illuster - Urban & Local Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 174 reviews" "
Rating 8 - Good. 73 out of 174 reviews" "
Rating 6 - Okay. 30 out of 174 reviews" "
Rating 4 - Poor. 3 out of 174 reviews" "
Rating 2 - Terrible. 5 out of 174 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Lima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 4 nights in Jul 2024

8/10 Good

Lee Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better to stay when not so hot out!
Make sure you check in before 9 pm. Hard to get into hotel without a key. Unfortunately we were there during a somewhat of a heat wave and didn’t realize there would be no air conditioning and very slow fan. However breakfast was great, staff was friendly and a convenient location.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rashid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stelios

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel

10/10 Excellent

Hanspeter

Stayed 1 night in Jun 2022

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will be back :) thanks
Stayed 6 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception and bar looks really fancy. Especially I would to thank to the receptionist Marie Terezie. She helped us a lot with complications regarding our reservation. The room is nice and big enough. Unfortunately there is only shower in the bathtub which I personally don't like. There is also no entertainment at the hotel ground floor - ping pong, table football. I understand it is a business hotel, but even business guests like to relax this way after work.
Stayed 7 nights in Jan 2020

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Wai Hoi Dominic

Stayed 2 nights in Nov 2019

10/10 Excellent

yuqian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the reception was quite friendly. I was on another trip to Germany before my stay in Illuster. She helped to keep my luggage befor I was back to Zurich. And the breakfast waitress even remembered my preference, bringing hot milk to me every morning instead of coffee. The breakfast is fruitful with scrambled eggs which is not easy to find with this price in Zurich(I had few business trips before and they only got cold boiled eggs). Room is clean, equipped with slippers which is also quite uncommon in Europe. I always bring my own. Very appreciated for this stay.
Stayed 5 nights in Nov 2019

8/10 Good

Janez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncomfortable as the guest rooms had no air conditioning.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Not at all a good hotel.. Hotel was shut after I had informed them of late arrival.. then after eventually calling a hotel emergency number the person I spoke to was both uncooperative and unsympathetic to our dilemma. NOT A GOOD EXPERIENCE and this property should be deleted from your list. Peter Behan
Stayed 1 night in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel . Even though I arrived very late at night all information i needed was already sent to me via email. Very friendly staff
Stayed 3 nights in Dec 2018

8/10 Good

Chris, Hampshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to services. There for family reasons so fulfilled requirements.
Stayed 3 nights in Nov 2018

10/10 Excellent

Hughes, Emsworth, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean hotel, well located and provides a good breakfast. The bathroom air extractor made some wind noise but nothing too bad.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
We were visiting family who did not have room for us to stay and the Hotel provided the accomodation we needed very well
Stayed 3 nights in Jun 2018

8/10 Good

Juchen, San Francisco

Liked: Cleanliness, staff & service, room comfort
Unfinished project?
We were looking for a hotel the day before we arrived in Zurich and didn't realize the price of hotels skyrocketed. In order to avoid to hefty price tag, we booked this hotel that is still expensive, but cheaper compared to those in downtown Zurich. Turns out we didn't actually save that much money at all, because the train ticket from Zurich main station to Uster (where the hotel is located at) is 11 euro per person one way... so if the primary focus of your trip is Zurich, do not recommend this hotel as the transportation cost can really add up. With that said, the hotel feels like an unfinished project that ran out of budget and had to be finished off hastily...The restaurant area is extremely well-done and ambitious, however, the ground floor entrance is just a large, empty space, which is pretty strange. The rooms, again, were very bare bone and the décor of the bathroom is cheap, again BIG departure from luxury of the restaurant area. Some issues with soundproofing as steps and neighbors' conversations can be overheard. On the other hand, the staff, especially the breakfast staff, are fantastic! And Uster is a quiet suburban area with a handful of good restaurant choice.
Stayed 1 night in Jun 2018

6/10 Okay

Robert, Delaware

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction
There are major construction projects going on in the hotel and around it. Just finding the parking garage you have to go through a construction site. The hotel is located in a great location with many restaurants nearby and close to the train station. With all the construction the noise still was not that bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort