4/10 Poor
Debra
Travelled with family
15 Mar 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked back in November 2024. Paid over premium price of $500 per night (2 nights). On arrival, one lift was having maintenance, leaving one lift operational. Not ideal for 15 floor hotel. All staff said on our arrival was 'its temporary'. This was not good enough.
Works, such as drills and other tools, started at 9am which was quite annoying after our night out.
The pool was also having maintenance, which was very inconvenient as this was a deciding factor for picking the hotel because it had a pool.
The room itself was a nice size and clean.
Shower had low pressure and just dribbled water. It took 3 minutes to wash the shampoo out of my short hair.
Fridge was noisy.
Balcony door wasn't sealed, so noise from streets echoed in, as did cigarette smoke.
Main door had a gap of approx. 1.5" under it, therefore all light and noise from hallway came in. This included guests across hallway stamming their door at least 5 times within 10 mins at 8am.
So, how was our stay?
The hotel was in a great location, was clean and staff were friendly.
The actual reason for our stay was shattered by maintenance, noise and inconvience.
Very unhappy about the $1000 cost of such a terrible experience.
We will NOT stay here again nor recommend this property to anyone who asks.
Debra
Stayed 2 nights in Mar 2025