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Saiko (or host) was wonderful. She personally welcomed us on our arrival & showed us around the place. She provided plenty of local recommendations.

We enjoyed the Onsen and the apple juice given on check in the town is really small and nothing was open or there was nothing to walk to I would suggest that the hotel have some north american items on the menu that they can prepare for North Americans

The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless.

The helpful staff and wonderful view situated amongst nature were the highlights, along with the fantastic onsen.

Very close to the side lift which made it very convenient. Still close enough to the main lift for purchasing ski passes and where the rentals are. Facilities are old but not bad. Onsen was clean but the outdoor area is a bit small (if there are more than 3 people). Parking is tight but available if you can get your car up the small hill and the counter can help you reserve a taxi which is super helpful. The receptionists all had good English too.

Wonderful room, Japanese style but a notch above. They do have a shuttle service from train station.