10/10 Excellent
Stephanie, Toronto
Travelled with family
3 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father and I had a fantastic New Year’s Eve in Nashville, thanks in part to this hotel. The convenient shuttle to downtown, with extended hours for the Jack Daniel's New Year’s Bash, was a major perk. The staff were exceptionally friendly and helpful, adding to the positive experience.
The hotel exterior shows its age, but the interiors are being modernized, and the price felt fair. Our room was comfortable but could have been cleaner; I found thick dust on the headboard and left a playful "Happy New Year 2023/2024" message for the cleaning staff. Noise was noticeable—crying babies and partygoers—but not disruptive for us.
The continental breakfast was basic (boiled eggs, bagels, and waffles) and could use better organization. The two waffle makers caused long waits, and having toasters in the same area created crowding. Offering ready-to-eat baked goods or relocating the toasters would fix this easily.
The highlight of our stay was the hotel bar. Matthew was incredibly personable and engaging, and Sam, though new, handled the lively New Year’s crowd like a pro. Their energy made the evening even better.
Overall, while there are areas for improvement, the friendly staff, thoughtful amenities, and great bar made this a memorable and enjoyable stay.
Stephanie
Stayed 1 night in Dec 2024