They had full contact with me from the day i booked, really friendly trying to help with shuttle service, balloon rides, other activities, when we checked out they allowed us to leave our bags there, since our flight was really late, breakfast was amazing the host was always trying to be helpfull and impress, the rooms were super clean, its close to uchiser castle and other market places, we all felt at home, the host was always at his best i can say it was the best stay at a hotel.