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Arrow on Swanston

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Front of property - evening/night
Premium Penthouse Apartment | Living area
View from property
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    ‪5 min walk‬
  • Melbourne Central
    ‪6 min walk‬
  • Queen Victoria Market
    ‪7 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

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Studio Apartment

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1849)
The price is AU$369
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Great Southern Hotel Melbourne

About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 5 min walk
  • Queen Victoria Market - 7 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness center
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Hairdryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • Vending machine
  • Hair salon

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Theme parks nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 599 out of 2342 reviews" "
Rating 8 - Good. 740 out of 2342 reviews" "
Rating 6 - Okay. 439 out of 2342 reviews" "
Rating 4 - Poor. 289 out of 2342 reviews" "
Rating 2 - Terrible. 275 out of 2342 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Ariarne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Lillian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very polite and friendly especially with children and old age, mice and clean bathroom. In my words, stay is perfect
Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room and nice view from the balcony of the hotel
Stayed 1 night in Oct 2024

2/10 Terrible

Katelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I specifically asked in advance for no stairs due to family travelling with me has a bad hip and another has epilepsy, yet to be informed until I’m in the room that it has stairs and they had to use them in order to use the toilet. I told reception and the only thing they would do is a refund and leave us stranded at 9-10pm at night. Worst experience ever!
Stayed 1 night in Oct 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very polite and friendly with their guests and had a warm welcome with receiving the gift from the staff
Stayed 1 night in Oct 2024

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in the middle of the city which makes it more safer place than other stays
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stay is very quiet and safe, with great location and spacious rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, I especially liked the way of welcome and the welcome gifts which is given to their guests
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in process is very smooth and quick, rooms were newly renovated and very quiet
Stayed 1 night in Oct 2024

6/10 Okay

Kirsten

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived after midnight and had to wait for access. The door was locked, no one was at reception or attended the bell. A staff appeared after around 10 mins. There might have been renovation going on in the building so we got waken up by different sort of noises.
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay, great location, with friendly staff which welcome you with special hospitality
Stayed 1 night in Oct 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location with spacious bedrooms and staff members are very humble with their guests
Stayed 1 night in Oct 2024

4/10 Poor

Dawn

Insufficient towels, cold water shower, coffee cups not big enough. No communication, no do or dont information. No idea how the key worked. We weren't given any information when booking in. The room was small, and tv in small bedroom. We thought we were getting a decent sized room, and didn't. Thankfully, we only used it to sleep in. nothing else. TV only had 4 chanels. Will definetly not be staying there again.
Stayed 3 nights in Oct 2024

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for 3 adults and two 18month old children, there was alot of mould in the shower , a mouse in our room and were bitten by somethinh in the bed they chaned our room and in that one discovered cockroach in the bathroom in the middle of the night we will never recomend this place to any family we had the worst experience not a relaxing holiday full of stress moving all our things as well steer clear not as shown in brochure.
Stayed 3 nights in Oct 2024

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The ‘hotel’ felt more like a hostel, in the movie sense.. it was cramped, noisy, the cot was delivered to our room in an old shopping trolley.. we had no hot water for the shower on our last day, the place generally felt unsafe. The bedsheet didn’t reach to the end of the bed, so half of the mattress was exposed. I would not recommend this hotel. More suited for student accommodation, not a family hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Inna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy with horrible smell and a leaking washbasin tap. It's took us a few times to complain to get our room to clean and fix the tap.
Stayed 3 nights in Oct 2024

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor customer service. No management on weekends. No hot water available - no communication about this or compensation or alternative options. Access to the room isn't via hotel lobby - seperate building than advertised. Very basic old dirty rooms - not a hotel or apartments at all.
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities
I booked this property without reading any reviews. I then read some reviews and became concerned. But on arrival I was pleasantly surprised. We arrived in the late evening and the external doors were locked. But another guest helped us get inside. Once inside the staff were very friendly and helpful. The check in process was quick and efficient. Our room was showing some signs of wear but was very clean and comfortable. There were guest amenities such as tea and coffee, fresh towels and toiletries. We enjoyed a late night meal at a local eatery. In the morning the reception staff were happy to assist us with attaching luggage tags on our bags during checkout. The on-site Cafe makes a delicious egg and bacon roll and good coffee for a very reasonable price. For a budget room for 3 people overnight it was very good value. I would stay there again.
Stayed 1 night in Sep 2024

2/10 Terrible

Alissa

Disliked: Cleanliness, room comfort
Not a nice stay at all
Was very disappointed in my stay the hotel is so out of date the building smells and the Internet photos don't look nothing like the hotel wouldn't recommend staying here
Stayed 2 nights in Oct 2024

10/10 Excellent

Pippa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with ample space of parking and grocery store and shopping malls are located near the hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in process is very quick and staff is very friendly, rooms were spacious with clean and big washroom
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very clean with humble staff which I personally liked the most
Stayed 1 night in Oct 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay in the centre of the city with the best view and food .
Stayed 1 night in Oct 2024

2/10 Terrible

Meryem

Disliked: Cleanliness, property conditions & facilities
Rooms are nothing like the images, minimal staff, extremely late response time, rooms smell moldy and feel suffocating.
Stayed 1 night in Oct 2024