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Arrow on Swanston

3.5 star property

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
Premium Penthouse Apartment | Living area
View from property
Front of property - evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    ‪5 min walk‬
  • Melbourne Central
    ‪6 min walk‬
  • Queen Victoria Market
    ‪7 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Similar properties

Exterior

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, (1917)
The price is AU$104
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Great Southern Hotel Melbourne

About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk
  • Melbourne Museum - 14 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness center
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided
  • Hairdryer
  • Free toiletries

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • Hair salon
  • Banquet hall

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Hiking/biking trails nearby
  • Bike rentals nearby
  • Rock climbing nearby
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 620 out of 2380 reviews
Rating 8 - Good. 744 out of 2380 reviews
Rating 6 - Okay. 442 out of 2380 reviews
Rating 4 - Poor. 293 out of 2380 reviews
Rating 2 - Terrible. 281 out of 2380 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ariarne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

courtney

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The rooms looked nothing like the photos on the internet. Very misleading. Outdated. Passageways very dark and spooky. Very muggy in the building. Beds are VERY hard and uncomfortable. The kids were so excited to go in the pool but it was dirty and not cleaned so we gave it a miss. Probably be a good spot to sleepover on a budget if your on your own not with a family.
Stayed 1 night in Nov 2024

2/10 Terrible

Elizabeth

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Legitimately the worst place I have ever stayed. I booked a 4 bedroom apartment 8 months in advance. When we went to check in we were told it was no longer available due to a bug infestation and they only had one 4 bedroom apartment. Their communication was terrible and no one could make a decision or help. They stated they had no mangers on the weekend and I was told someone would contact me but they didn’t. As it was last second when we were told we had no other option but to split the family up and take seperate rooms. Most couples were given single beds and half of the family was in a while seperate building. The rooms were dirty, outdated and felt creepy and unsafe end there were unsafe people in the lobby and elevators. No extra linen, stains on sheets and barely functioning rooms. Definitely overpriced by a mile. We then spoke to some women on the elevator who stated they had checked in for a 4 bedroom apartment but had been told the same thing as us and split up. Seems like a scam. One of the rooms wasn’t even ready until after 7:30pm. We were offered no compensation or anything for their mess up and the stress they caused and the staff seemed rude and incompetent, plus most of the time they don’t bother answering the phone. I will never stay here again and would suggest to avoid this place like the bug plague they told us they had
Stayed 2 nights in Nov 2024

2/10 Terrible

James

Travelled with group
Liked: Cleanliness
Changed our rooms with no notice no compensation. Condom in one room.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms with welcoming and friendly staff for the guests and the staff are also available in the dining area
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms with spacious washrooms and nice views of the city
Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with great location with ideal conditions and good quality food
Stayed 1 night in Nov 2024

2/10 Terrible

Samson

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing redeeming about this hotel. Slow check in, terrible smell in the corridors, small bathroom, television on top of fridge, etc. The worst part is the hotel uses fake photos to mislead their customers.

4/10 Poor

Ruth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Communication was rather poor. We were confused about how to access our room. Had no help. We wont be going back
Stayed 2 nights in Nov 2024

6/10 Okay

Noel

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
The position of the property was great. That’s where it stops. The furnishings were years old and terribly uncomfortable. The bed and pillows and bedding were terrible. The chairs on the patio were that old they were cracked and couldn’t sit on it. The so called sofa was old and propped up with timber. Out in the entrances and hallways the floors were dirty And even the reception felt grubby. Won’t be staying there again and wouldn’t recommend it anyone. Another stayed in another room and it was terrible as well.
Stayed 3 nights in Nov 2024

6/10 Okay

Scott

Travelled with family
Disliked: Cleanliness, room comfort
Basic or the worst room ever!
Very basic and in a poor state. Family apartment with a sofa bed couch that you worried it would collapse if you sit on it. Used this for my daughter to sleep on, it folded up during the night. Most uncomfortable thing ever. Definately wouldn't stay here again! Location was good, close to Vic markets.
Stayed 1 night in Nov 2024

6/10 Okay

Aimee

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Location is good but that’s about it!
Location is great - Swanston St with a tram stop literally at the front door. A short stroll to Lygon St, Queen Vic Markets and The library. The view from the terrace was amazing but unfortunately the praise stops there. We booked the penthouse apartment for our family of 4 for a four night stay, which advertised a queen bed and a sofa bed. The ‘sofa bed’ was a dodgy old futon that barely fit our 9 year old..no bedding other than an old, faded doona and only 1 pillow. The bedding on the queen bed was old and ratted and so thin. Everything felt stingy and cheap, not even any comfortable seating. It appears the apartment is privately owned and ran by Arrow on Swanston. We had to ask for extra towels and when I complained about the bedding their care factor was zero, but did provide a rollaway bed promptly which led me to believe it happens often. We have travelled to many different hotels in our time so you expect a certain amount of ammenities when you spend your hard earned cash on the holidays. There weren’t even any wine glasses in the ‘fully equiped’ kitchen, just one stinky tea towel and only 3 of everything else. So stingy! The staff didn’t give a hoot about my complaints hence this detailed review :) Won’t be staying again!
Stayed 4 nights in Nov 2024

4/10 Poor

Nikki

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Small and fowl smell in the room. Horrible car park Short single beds Old and out dated Good location
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
Great unit close to transport
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Lucky

Travelled with family
Disliked: Property conditions & facilities
N.A
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Disappointed with room as it was quite cramped, couch unusable as it was very low and saggy. Room was also very noisy.
Stayed 2 nights in Oct 2024

8/10 Good

Maureen

Stayed 2 nights in Nov 2024

8/10 Good

JADE

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2024

6/10 Okay

Pauline

Liked: Amenities
The reception area was chaotic and the hallways were dirty. Some people had dogs in their room which barked continually
Stayed 4 nights in Nov 2024

8/10 Good

kevin

Liked: Cleanliness, property conditions & facilities
Was quite service very good
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
good location, parking was a bit suss, and limited without paying too much.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious with clean bathrooms, staff is very humble with their guests and I loved the welcoming atmosphere of the hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay with great facilities, staff is great, food is also very delicious and rooms were too spacious with clean and comfortable beds
Stayed 1 night in Nov 2024