Bienville House

3.5 star property

Photo gallery for Bienville House

Suite (French Quarter)
Frette Italian sheets, premium bedding, down duvets, in-room safe
Front of property
Lobby
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Pet-friendly

Explore the area

Map
320 Decatur St, New Orleans, LA, 70130
  • Canal Street
    ‪5 min walk‬
  • Bourbon Street
    ‪7 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

Deluxe Double Room

9.2 out of 10
Wonderful
(38 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(58 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(81 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Suite (Interior)

9.0 out of 10
Wonderful
(4 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed (Salon)

10.0 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite (French Quarter)

9.6 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds (SunDeck)

8.8 out of 10
Excellent
(49 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(75 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

New Orleans

With a stay at Bienville House in New Orleans (French Quarter), you'll be within a 5-minute walk of Canal Street and Bourbon Street. .This historic hotel is 0.4 mi (0.6 km) from Caesars New Orleans Casino and 0.2 mi (0.4 km) from Mississippi River.

What's nearby

  • Canal Street - 5 min walk - 0.5 km
  • Jackson Square - 5 min walk - 0.5 km
  • Bourbon Street - 7 min walk - 0.6 km
  • Caesars New Orleans Casino - 7 min walk - 0.6 km
  • Caesars Superdome - 19 min walk - 1.6 km

Getting around

  • Bienville Station - 3 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 21 min drive

Restaurants

  • ‪Crescent City Brewhouse - ‬3 min walk
  • ‪Felipe's Taqueria - ‬1 min walk
  • ‪Napoleon House - ‬4 min walk
  • ‪Cafe Beignet, Royal Street - ‬4 min walk
  • ‪Chart Room - ‬2 min walk

About this property

Bienville House

Historic hotel with a fitness center and a 24-hour front desk
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 83 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, express check-in, and express check-out.
Bienville House has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 49.83 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Covered valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1174 reviews
Rating 8 - Good. 237 out of 1174 reviews
Rating 6 - Okay. 90 out of 1174 reviews
Rating 4 - Poor. 24 out of 1174 reviews
Rating 2 - Terrible. 21 out of 1174 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Seneca

Travelled with partner
A few bad staff members but also some very welcoming staff members.
Stayed 4 nights in Mar 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service
Good location, nice older hotel, pleasant staff
Stayed 3 nights in Apr 2025

8/10 Good

kevin

Stayed 1 night in Apr 2025

6/10 Okay

Dustin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Update as of check out: I once again asked for a fan due to the room temperature, this time I was met with a very friendly receptionist that had the fan up in 3 minutes. Also while checking out the informed me they would be comping part of our trip due to inconvenience and the receptionist was very nice and apologetic. The whole experience was overall neutral but I'm glad that they addressed the issues and made an attempt to fix it. Rating changed from 1 star to 3. PROS -Rooms are clean and kept up by staff daily. -Bathrooms are modern but as many others have said there's very low water pressure. -Beds are EXTREMELY comfortable -Location is great, others complained about loud music all night, we didn't experience that at all. Only other bad was the pool, it's filthy and not very well maintained. Don't come expecting to use it. We've been to New Orleans a dozen times, we've stayed at some of the smallest hotels, all the way to the larger chains, this was by far the worst stay we've ever had. It was quite literally 1 thing after another. After initially booking us in the wrong room they blew up my phone while I was out on the town all evening. They then forced us to pack up and move on the second day of our trip, offering no compensation or even apology for their complete screw up. (I was offered to receive a call from the manager that I initially ignored). On day 3 of our trip we called to request a fan because the room they moved us to doesn't allow you to turn the thermost
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Close to all the sights and attractions of French Quarter New Orleans. Efficient staff. Comfortable accommodations.
Stayed 2 nights in Mar 2025

8/10 Good

Heather, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bienville House was very nice. Our room was pretty and so clean! We thought we'd mind having an interior room (without windows) but it actually made it easier to relax! The staff was pleasant and the property was well-maintained. It was close to everything and we definitely did not need a car! Downsides included expensive valet parking -- $44/day (with a very crammed in parking lot), and that if you want to check in early, (by 2 hours) they charge $61! If you want to check out late (by 2 hours), they charge $44! Though the photos look fancy on the website, I didn't find the interior fancy at all. It was very nice and very clean but not fancy at all. That said, we are glad we stayed here (and didn't rent a car). I would recommend the Bienville House for it's location and comfort.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast mentioned on the website was not provided, but the beds were very comfortable
Stayed 3 nights in Mar 2025

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOLA

The staff was so amazing!! Loved the location
Stayed 3 nights in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Overall it was a good hotel. Had read reviews beforehand about thin walls and creaky floors so we brought a sound machine to help with that, which it did. No other issues though. Great location - close enough to everything in the Quarter but far enough away from Bourbon St not to have to deal with that noise.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bret, Manhattan Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Nathaniel Eugene

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was unfriendly and didn’t provide any information about the amenities/property. Pool was dirtier than the Mississippi.
Stayed 4 nights in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

JAMES, Lakeside

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service
The elevator was hot & muggy like a sauna & it sounded like it was going to break. They should disclose on all websites that the parking, the pool & the fitness center are not located at the same location as the hotel, that is very deceptive. The bellman/vehicle staff could be a little more helpful/enthusiastic at times. The beds were very comfortable, I had no problem falling asleep. The front desk people were very helpful & kind. The location was amazing, it is within walking distance to almost everything. The rooms were very clean & felt very homey.
Stayed 5 nights in Mar 2025

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at several properties in NOLA and this one is now our favorite. Going forward we will only book this property. The rooms were clean, well decorated, and the staff was incredible. Cynthia went above and beyond to make our stay comfortable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kent, Ripon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice older hotel, very friendly staff. Walking distance to everything: Bars, restaurants, souvenirs, attractions, etc.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sigfredo

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Beinville hotel, I would definitely stay again and highly recommend to all
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert Iain Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to New Orleans and we lucked out by staying here. The location is perfection, being very close to the action, but just out of the range of the noise. The walk to bars and restaurants is mere minutes, and there is so much around here for breakfast and dinner, and the Riverside Outlet is just around the corner, as is the steamer boat and the tour meeting point for all the trips you could ever want. Aside from the location being perfect, the hotel is too, with just the best staff, being the loveliest people, and so helpful. We will be back, and will not hesitate to come back to Bienville House - in fact, we'll make sure we do. All in all, it couldn't have been more perfect, which is normally tricky in NOLA.
Stayed 7 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The shower gets too hot and the temperature control is difficult and very slow to respond.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Stayed 5 nights in Feb 2025

4/10 Poor

Fiona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not welcoming or friendly at all. Rusty curtain rail in bathroom. Ants crawling on wash basin. Staff indifferent and unsurprised when I mentioned the ants. No apology, nothing. I had a night booked before and after a cruise. I cancelled the after cruise night and stayed somewhere else.
Stayed 1 night in Mar 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such history. Building has such incredible architecture and style. The workmanship throughout the hotel is immaculate. Peaceful and quiet courtyard Friendly helpful staff. In-room Keurig, refrigerator and lovely bathroom. Would love to stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The historic property provides guests the opportunity to get into a building constructed in that french quarter style- long exterior porches with little porch/courtyard areas for each room. Absolutely charming and appointed in a higher end, classic southern design. Colors, art, linens (heavenly!) and drapes are authentic to the quarter but not over the top and exhausting. Last thing- the beds and linens sleep VERY WELL. Heavy weight cotton, excellent daily service. Perfect.
Stayed 3 nights in Mar 2025

10/10 Excellent

kristoffer

Stayed 4 nights in Mar 2025