Sometimes one or two bad apples in a hotel staff can make or break one’s stay. Unfortunately, for the Cambria hotel Chelsea, one such angry staff member ensures that we will never stay here again. We live in New York and due to recent structural damage to our apartment, our insurance company is paying for our lodging. As a result, a third-party is being used to book our reservations. Night one and two were uneventful, but on the morning of the third night, we informed staff that we would be extending it by another night or two and were waiting on a confirmation number from a third-party momentarily. Since it was a few seconds, before checkout time at 11 AM, a nasty front desk agent named Angel threatened immediately to have us physically removed from the room if we were not out in 20 minutes, despite my very friendly and logical conversation moments before explaining the above and expressing our wanting to extend our stay. Sadly, there are many employees of hospitality venues that do not understand that if their employers do not ultimately succeed that they will be out of a job as will countless others. The old saying you get what you pay for applies not only to the Cambria hotel, but also to staff of hotels in general. Be careful.