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Holiday Inn Express - New York City Chelsea by IHG

3.0 star property

Photo gallery for Holiday Inn Express - New York City Chelsea by IHG

Exterior
Exterior
Reception
Property amenity
Standard Room, 2 Double Beds (High Floor)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Room amenity

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Room amenity

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About the area

New York

With a stay at Holiday Inn Express - New York City Chelsea by IHG, you'll be centrally located in New York, just a 4-minute walk from Madison Square Garden and 10 minutes by foot from 5th Avenue. .This hotel is 0.7 mi (1.1 km) from Empire State Building and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • Madison Square Garden - 4 min walk - 0.4 km
  • Empire State Building - 13 min walk - 1.1 km
  • Times Square - 13 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 3 min drive - 2.4 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • Penn Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Mustang Harry's - ‬2 min walk
  • ‪Molly Wee Pub - ‬3 min walk
  • ‪Walter's Bar - ‬2 min walk
  • ‪New Dynasty - ‬2 min walk
  • ‪Le Pain Quotidien - ‬2 min walk

About this property

Holiday Inn Express - New York City Chelsea by IHG

Hotel with free breakfast, a short walk to Madison Square Garden
Holiday Inn Express - New York City Chelsea by IHG offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Stay in one of 228 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express - New York City Chelsea by IHG. A complimentary continental breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 55 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (92 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (92 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 70 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 650 out of 1388 reviews
Rating 8 - Good. 425 out of 1388 reviews
Rating 6 - Okay. 171 out of 1388 reviews
Rating 4 - Poor. 63 out of 1388 reviews
Rating 2 - Terrible. 79 out of 1388 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

malloree

Stayed 2 nights in Dec 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything
Stayed 1 night in Dec 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to MSG which was where the venue for the event we attended.
Stayed 1 night in Dec 2024

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

10/10 Excellent

KELLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Wonderful stay!!! Check-in very easy and all workers there were wonderful and so friendly! Complimentary water upon check-in and during the stay. Hotel lobby very nice and clean and welcoming. Our room was very nice, clean and quiet. Bed was extra comfy! Bathroom was roomy and clean. Complimentary breakfast was amazing and such a nice perk being in the city. You don't find that at too many hotels around there. Coffee, juices, fruits, yogurts, cereals, eggs, potatoes, meat (sausage patties and links), and pancakes (best little make your own pancake gadget I've ever seen!). Breakfast area was always extremely busy, but all guests were pleasant and patient. Area is fantastic and within walking distance of everything.....stores, restaurants, Penn Station, MGS, other subway entrances, etc. We would definitely stay here again!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great central location with easy access to transportation. The rooms are smaller but clean. The only downfalls are that it was very noisy when the people next door would go in and out and the breakfast area was too small. Otherwise, a great place to stay in New York.
Stayed 3 nights in Dec 2024

6/10 Okay

Diya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room size was great but the thermometer was broken in my room and it was FREEZING. I did ask for an extra blanket about 4 times until I said something to the front desk, advising that we’ve asked 4 times for a blanket already in which they admitted they probably don’t have any extra … the walls were also super thin and we could hear every single person talking or slamming their room door. The elevator was broken 2 times during my stay and the 2nd time was when I was leaving the hotel to go the airport and I had a check in and a carry on which I had to carry down 6 flights of stairs … the employees at the front desk are honestly not very pleasant but other than that the room size, comfortability and location of the hotel was pretty good!
Stayed 6 nights in Nov 2024

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaisa was the best hotel rep ever!
Stayed 3 nights in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Will stay again! Very clean ! Staff was very helpful
Stayed 4 nights in Dec 2024

2/10 Terrible

harry

Travelled with family
Disliked: Staff & service, amenities
The staff did absolutely nothing They would tell us they would attend to things and never did any of it Got ready to leave this morning and the ride I asked them to set up and confirmed was never called This place was the soriest place we have stayed in over the last 20 years
Stayed 5 nights in Dec 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Great value and super convenient to get to all the major sights! Delicious breakfast!
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Lakisa

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, shame about the lift
This hotel would have had a four star rating, however, one of its two lifts broke down the day after arriving and still hadn’t been repaired on the day we left, we were there for. 6 days. Staff were friendly and helpful. Great location to be able to navigate our to do list.
Stayed 6 nights in Dec 2024

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Adora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, cleanliness, comfy bed free bottled water and breakfast! I just wished both elevators were working. 1 elevator only works and can only hold a max of 8, maybe 4-5 with the luggages.
Stayed 1 night in Dec 2024

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service
Great location near MSG. Room was extremely clean. Only negative is that only one elevator was working and it would “forget” which floors people had pushed so it would go up and down to different (unselected floors) unless you kept reentering the floor #s (which is challenging with several people going to different floors). Great hotel and I’m sure they’ll get the elevator fixed.
Stayed 1 night in Dec 2024

4/10 Poor

Marion

Travelled with family
Liked: Cleanliness, room comfort
Won’t stay there again
Had to stay in a basement room the first night because they ran out of rooms. Nobody would ever pick up phone. Not the best service. Location is great. Rooms were clean.
Stayed 3 nights in Dec 2024

6/10 Okay

Gloria

Stayed 2 nights in Nov 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

JOSEPH, Canton

Stayed 2 nights in Nov 2024

8/10 Good

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024