This hotel experience was somewhat rough. Firstly, the hotel is actually the Club Quarters Grand Central -- don't be confused by the name.
Secondly, the expectation is that you check yourself in, create your own room key, etc. at the kiosks in the lobby. I actually don't mind this as it cuts down on wait times, but I know some people will dislike it. It's also a bit frustrating because the property charges the same as others in the area without the same level of service. That said, the few employees I did run into were courteous and helpful.
Thirdly, some positives: While the room is SUPER small (to be expected), the bed was decently comfortable. The water pressure in the shower was great. There's a mini fridge, which isn't the standard in NYC.
Lastly, I stayed for three nights -- not once did housekeeping check in. I ran out of toilet paper by the end, and nearly ran out of tissues. I know some hotels have modified their cleaning services post-COVID, which I totally get, but the fact that no one checked in over the course of four days and three nights was incredibly frustrating.
Overall, I don't know that I'd repeat my stay here. It was 20 minutes away from the theater district (the reason I was staying) and only convenient if your main destination was Grand Central. Again, the rooms themselves were perfectly fine and the staff was nice -- you can just find similar hotels with a more personalized experience in a similar price range.