2/10 Terrible
Luis
Travelled with partner
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to look for the bright side,but there's no bright side here. The experience with this hotel was bad. Inmediatly after the check in I went to our room and I tried to turn on the TV unsuccesfully. I tried to call the front desk, but the phone was also not working. I walked to the front desk to inform of these problems, thinking that it was so easy to fix. We went out to have dinner and when we came back many hours later, still the TV and the phone were not working. I went again to the front desk to inform of this again. This time one man at the front desk told me that it was not their problem, that it was the problem of the Cable Companay. What a tough way to talk to a customer. The next morning, When I went to take a bath, I found out that there was no soap or gel wash in the bathroom. I went again to the front desk to inform fot the third time that the TV was not working, the phone was not working and there was no soap in the bathroom. The phone was repaired in the second day. I just had TV available in the last night. And they never attended our need of soap or gel wash in the bathroom. The room had no view, no coffee the mattress seemed old and too soft. They have two elevators, but one of the was always out of service. The hotel staff didn.t care about our needs or the problems of the customers. This hotel can ruin your vacation.
Luis
Stayed 3 nights in Dec 2024