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Mercure Charlestown

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds
Exterior
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Charlestown Square
    ‪18 min walk‬
  • Westfield Kotara
    ‪3 min drive‬
  • Blackbutt Reserve
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪33 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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Pool

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The price is AU$169
for 1 room
includes taxes & fees
3 Feb - 4 Feb
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About the area

Newcastle

With a stay at Mercure Charlestown in Newcastle (Adamstown Heights), you'll be within a 10-minute drive of Lake Macquarie and Charlestown Square. .This hotel is 1.1 mi (1.8 km) from Westfield Kotara and 1.5 mi (2.5 km) from Glenrock State Conervation.

What's nearby

  • Charlestown Square - 18 min walk
  • Westfield Kotara - 3 min drive
  • John Hunter Hospital - 8 min drive
  • Merewether Beach - 10 min drive
  • Newcastle Beach - 16 min drive

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Newcastle hotel in Adamstown Heights with a coffee shop and an outdoor pool
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 53 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and minibars.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy Modern European cuisine at Madison Kitchen + Bar, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and laundry facilities. Planning an event in Newcastle? This hotel has 538 square feet (50 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee weekdays 6:30 AM–9:30 AM: AUD 27-27 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities

Business services

  • Computer station
  • Conference space (538 square feet)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night
Cribs (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 1003 reviews" "
Rating 8 - Good. 415 out of 1003 reviews" "
Rating 6 - Okay. 145 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexsandra, Prairiewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff. I booked the room for my 81 year old mother. The staff helped her set up the tv. Checking in on her. Great room service. Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Tegan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couple having a domestic for half the night
Stayed 1 night in Sep 2024

10/10 Excellent

Diorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
A pleasure to stay at
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy hotel, not worth the money or stress it takes to stay here.
Stayed 1 night in Aug 2024

6/10 Okay

JEMMA, Melbourne

The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024

8/10 Good

Kara

Travelled with family
Liked: Staff & service
The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Stayed 1 night in Aug 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely night
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

kellie

Stayed 1 night in Jul 2024

6/10 Okay

Sue

Bathroom ceiling leaked & dripped thru the night. Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece. Very average hotel especially for the price.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan

Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and professional staff
Stayed 1 night in Jul 2024

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Neil

Liked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Dianne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Damien

Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great location beautiful food. Clean rooms
Stayed 1 night in Jun 2024

8/10 Good

Brenda

Business traveller
Liked: Cleanliness
The entry driveway was very steep and required careful entry for low-body sedan type vehicles. Staff were friendly, nice toiletries in the bathroom. Good restaurant.
Stayed 1 night in Jun 2024

2/10 Terrible

SALLY Alisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ceiling had mold on it, which was painted over, but you could still see it I will never stay there again.
Stayed 1 night in Jun 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2024