Hotel Riu is a very large hotel with over 30 floors. It is busy and impersonal, like a large conference centre or train station sort of way. Take the "5-star" rating with a grain of salt. The decor and facilities are adequate but very dated. The breakfast is plentiful and hearty, but the dining area is crowded with straight rows upon rows of tables like a food hall. Overall the food and drinks are average. The location is central to the financial district but is busy with lots of car traffic and lacking continuous sidewalks for pedestrians. The hotel does not offer amenities expected of a 5 star hotel - no conditioner for the shower, no umbrella in the room or lobby, WiFi limited to a few devices, no late checkout citing a fully booked hotel (even though their website showed availability of rooms), a single hand towel and face towel for 2 occupants, temperature control with an old dial rather than digital controls, a very small TV, etc. So overall, this hotel is fine for a short stay, but falls short for a getaway destination.