This hotel claims to be a four star hotel. However here is what happened:
I called the reception and asked:
- can I please request slippers?
- we don’t provide slippers
- is there in room dining available?
- no
- do you have a dental kit?
- yes but you have to come down to the reception
I went down to the reception to see the surprised receptionist ask me if I was room 31. Then he started to look for the dental kit in his messy cupboard. Then he ran to another staff member to ask something and came back to tell me they ran out of dental kits. But assured me that they usually have dental kits, but not this week. Like that helps me in any way. So I went back up to my room with nothing.
Also, when I checked in and they said I have breakfast included in my rate. The next morning though, when I came down for breakfast they said that it’s not included, then they looked into some papers and said it was actually included. I was like are you sure?
There is absolutely no structure in how this hotel is being managed. It’s a complete mess. I know it is a little bit of Paris style to not give a damn about service, but please don’t claim you’re a 4 star hotel if you’re unable to meet any of the 4 star hotel standards.
In the bathroom on the white sink I could see a man’s body hair - probably precious guest. The cleanliness could definitely be improved.