I strongly advise against staying at this hotel and want to warn everyone about the lack of support from Hotels.com or Expedia when the hotel description is misleading and dishonest.
Upon arrival, the nightmare began. The chairs were dirty, the hotel lobby was filthy, and to make matters worse, there were bugs in the shower and mattress. And if that wasn't bad enough, there was hair on the towels. As if the uncleanliness wasn't enough, the hotel had an absurd policy: they took away our room key every single time we left the hotel, claiming it was for their safety.
This meant that every time we left the hotel, we had to leave our belongings vulnerable to whoever was at the desk, feeling completely insecure and unsafe. It was not only uncomfortable to stay in such a disgusting room but also nerve-wracking to know our belongings were not secure.
When we confronted Hotels.com customer service, their response was disappointingly inadequate. They provided little to no help, essentially saying, "they can do what they want and get away with it." They weren't even willing to inform future customers about the key policy so they could make an informed decision. This was absolutely disgraceful.
We obviously had to leave the hotel due to all of this, and because of a no-return policy supported by Hotels.com, we lost all of our money. I will review that so-called policy to see if it applies to reservations done under false advertising. Be wary or a £50 compensation will be all you get.